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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38156
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Lost password

Resolved Question:

lost password
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.
Hello,
May I ask which password ***** are referring to?
Thank you,
Jason
Customer: replied 2 years ago.

for fire but not good at this. I have a kindle as well but cant recall that either x carol

Customer: replied 2 years ago.
Relist: Other.
I am in a hurry
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What kind of password ***** are looking for, such as Wi-Fi/wireless password, Amazon account password, Kindle login password, etc.?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

kindle and fire

Expert:  Viet - Computer Tech replied 2 years ago.
What kind of password ***** ***** kindle fire asking for? Please tell me everything it shows on the kindle's screen.

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

it has the list of my books on view but I cant turn the page.

Expert:  Viet - Computer Tech replied 2 years ago.
Please tell me what happens when you turn the page. Also, is there any error or message?

Also, when does the kindle fire ask for a password?

Please let me know. Thank you.
Customer: replied 2 years ago.

fire at the start and and as I said I cant turn the page, it does'. happen.

Expert:  Viet - Computer Tech replied 2 years ago.
Do you mean the fire's screen has frozen?

What happened when you did factory reset on the fire previously?

Please let me know. Thank you.
Customer: replied 2 years ago.

it is the kindle which I have had 4 years and love it,factory reset did not work.the kindle was frozen.

Expert:  Viet - Computer Tech replied 2 years ago.
How did you do a factory reset previously? Please let me know. Thank you.
Customer: replied 2 years ago.

went to f,reset and pressed the button ,nothing seemed to work.

Expert:  Viet - Computer Tech replied 2 years ago.
Have you tried this: Press and hold on the Power On / Off button on the kindle fire for about 30 seconds, then turn it back on and check.

Please reply back to continue troubleshooting. Thank you.
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38156
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 4 other Computer Specialists are ready to help you