Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help youSir/Ma'am please go to main menu in bios and see if it shows HDD or hard drive details after that go to boot menu and see if first or second boot device is set as HDD or Hard drive if not which is it.Please let me knowSincerely,JohnNote: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.
In Bios main menu there is no mention of hard drive or HDD. Looked in Boot menu and all i have in there is Fast Boot,Boot by LAN & Secure Boot & Set Boot order.
I go into Set Boot order and all it says is Boot option #1 [Windows Boot Manager]
I haven't got 2nd boot device
Ok,Have done this and now have a recovery box up
Good.now you can use the recover option and then restore to factory default which will erase the files on the hard drive and then re-install windows that came with the PC (Just like a new PC)if you agree to this please select factory default point and click on recover to start the process.Let me know whether you started the process or notSincerely,John
I've started recovery process.
Ok John,no external hard drives are connected. will let you know shortly how it goes.It's on 34% now.