How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask John Your Own Question

John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5016
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
50152684
Type Your Computer Question Here...
John is online now

Samsung DP500A all in one pc.Came with Windows 8 then i got

Resolved Question:

Samsung DP500A all in one pc.Came with Windows 8 then i got upgraded to 8.1 then got another upgrade to Windows 10. I am going to sell pc so thought i'd reset it.Done that and now left with blue screen on rolling loop saying inaccessible boot device.Anything i can do to get it back to Windows again ?
Submitted: 1 year ago.
Category: Computer
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you

Sir/Ma'am please go to main menu in bios and see if it shows HDD or hard drive details after that go to boot menu and see if first or second boot device is set as HDD or Hard drive if not which is it.Please let me know

Sincerely,
John

Note: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.

Customer: replied 1 year ago.

Hi John,

In Bios main menu there is no mention of hard drive or HDD. Looked in Boot menu and all i have in there is Fast Boot,Boot by LAN & Secure Boot & Set Boot order.

Regards

Andy

Expert:  John replied 1 year ago.
Thank you for the details.

Please check on boot order for first or second boot device is set as HDD or Hard drive if not which is it.Please let me know
Customer: replied 1 year ago.

I go into Set Boot order and all it says is Boot option #1 [Windows Boot Manager]

Expert:  John replied 1 year ago.
Can you please check 2nd boot device too
Customer: replied 1 year ago.

I haven't got 2nd boot device

Expert:  John replied 1 year ago.
That is strange.Please exit from bios and restart the PC when you see the Samsung start-up screen press F4 key repeatedly and see if that shows Back-up and Recover screen.Please let me know.
Customer: replied 1 year ago.

Ok,Have done this and now have a recovery box up

Expert:  John replied 1 year ago.

Good.now you can use the recover option and then restore to factory default which will erase the files on the hard drive and then re-install windows that came with the PC (Just like a new PC)if you agree to this please select factory default point and click on recover to start the process.
Let me know whether you started the process or not
Sincerely,
John

Customer: replied 1 year ago.

I've started recovery process.

Expert:  John replied 1 year ago.
Good.Please make sure no external hard drivesare connected to the Samsung PC.
I will wait until the process is complete.If you have any doubts please let me know also let me know once the process is completed.
Sincerely,
John
Customer: replied 1 year ago.

Ok John,no external hard drives are connected. will let you know shortly how it goes.It's on 34% now.

Expert:  John replied 1 year ago.
Good.i will waitSincerely,John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5016
Experience: I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
John and 4 other Computer Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.