Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you
Sir please provide the following details so that I can help you better
1.Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other2.Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other3.Do you know the speed of your Internet connection4.When did this problem started?Sincerely,JohnNote: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.
1 windows 10
2 microsoft edge
3 not sure
4 after loading windows 10
No just Microsoft edge
Speed test gave 7.89Mbps
Thank you for the update speed seems to be fineCan you please download and install Firefox from this link and check if it shows this same issue https://www.mozilla.org/en-US/firefox/new/Sincerely,John
downloaded firefox checked a web site for video told needed flashplayer but this would not complete download
May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
OK no problem
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=82f21230-011d-4133-a2e8-de8dae15cf27 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Is the system hang now because i cannot see any activity on your screen?
I am not disconnected from your PC now so let me know once you are back online.
I am back on line