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John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5016
Experience:  I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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Yes I have a problem with adobe flash player, it is loaded

Resolved Question:

Yes I have a problem with adobe flash player, it is loaded but most of the time all I see is a green screen and sound or black with stuttering sound I seems the vidios don't download properly
Submitted: 1 year ago.
Category: Computer
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you

Sir please provide the following details so that I can help you better

1.Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other
2.Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other
3.Do you know the speed of your Internet connection
4.When did this problem started?

Sincerely,
John

Note: - Please keep this conversation/Chat page opened to view my replies quickly. You will also get an email notification in your email each time I reply. To reply back to me use the reply box below.

Customer: replied 1 year ago.

1 windows 10

2 microsoft edge

3 not sure

4 after loading windows 10

Expert:  John replied 1 year ago.
Thank you for the details.Do you have any other web browsers installed in the PC like Firefox or chrome is so does it have this issue?
You can test the speed of the internet connection using this link http://www.speedtest.net/
Customer: replied 1 year ago.

No just Microsoft edge

Speed test gave 7.89Mbps

Expert:  John replied 1 year ago.

Thank you for the update speed seems to be fine
Can you please download and install Firefox from this link and check if it shows this same issue https://www.mozilla.org/en-US/firefox/new/

Sincerely,
John

Customer: replied 1 year ago.

downloaded firefox checked a web site for video told needed flashplayer but this would not complete download

Expert:  John replied 1 year ago.

May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.


Sincerely,

John

Customer: replied 1 year ago.

OK no problem

Expert:  John replied 1 year ago.

Thank you.

Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=82f21230-011d-4133-a2e8-de8dae15cf27 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Expert:  John replied 1 year ago.

Is the system hang now because i cannot see any activity on your screen?

I am not disconnected from your PC now so let me know once you are back online.

Sincerely,

John

Customer: replied 1 year ago.

I am back on line

Expert:  John replied 1 year ago.
It seems i got disconnected.

Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=82f21230-011d-4133-a2e8-de8dae15cf27 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
Expert:  John replied 1 year ago.
The problem had been solved. Please rate me using the options just below this box or above this page, select the rating and click on submit,some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5016
Experience: I have been in the IT field for the past 8 years. I also worked as a system admin for a construction company for 3 years.
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