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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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My galaxy A5 is coming up with the following message when I

Resolved Question:

My galaxy A5 is coming up with the following message when I use the internet:
Unable to Open New Tab.
The maximum number of tabs (50) has been reached. Tap the Tabs icon on the toolbar at the bottom of the screen, close some tabs and then try again.
There is no toolbar at the bottom of the screen to enable me to close tabs, can you help?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you hold the power button on the A5 for 60 seconds then release.
Turn it on then open the internet and tell me if it now functions please.
Customer: replied 1 year ago.

I still get the same message

Expert:  Richard replied 1 year ago.
Thanks
Can you go to Settings, Applications.
Scroll over to All (swipe either right or left to reach this).
And look for the app internet
Press it and press Clear Data.
Once done them try to open internet .
Let me know the results please
Customer: replied 1 year ago.

that seems to have worked. thank you

Expert:  Richard replied 1 year ago.
your most welcome.
It was the firmware that had an issue, and needed a data clear on the internet app. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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