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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33884
Experience:  Over 15 years of consulting to the IT industry
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I am only a learner on buying books I have selected 4 books

Resolved Question:

I am only a learner on buying books I have selected 4 books and confirmed my purchase but they have not appeared in my nook library
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Nook and hold the power button to off for 35 seconds.
Release, then connect the charger and turn on the Nook and tell me please if your books now appear.
Let me know the results please
Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33884
Experience: Over 15 years of consulting to the IT industry
Richard and other Computer Specialists are ready to help you
Customer: replied 1 year ago.

I did as you suggested but it did not work. I forgot to say that I placed the orders on my laptop and not my nook

Expert:  Richard replied 1 year ago.
ok, that changes things.
Exactly how did you place the order on your laptop?
Customer: replied 1 year ago.

through my nook account

Customer: replied 1 year ago.

through my nook account on my laptop

Expert:  Richard replied 1 year ago.
Thank you
Which model Nook do you have?
Customer: replied 1 year ago.

Simple touch glowlight

Expert:  Richard replied 1 year ago.
Thank you
During the setup of the Nook, did you connect it to your wireless network where you currently are at?
Customer: replied 1 year ago.

yes

Expert:  Richard replied 1 year ago.
Have you been able to download books in the past on this Nook?
Customer: replied 1 year ago.

yes but some time ago, but I have ordered a book tonight and it has appeared

Expert:  Richard replied 1 year ago.
ok, then if the books are appearing then everything in the setup wwould be ok, the order may not have gone through.
If you go back into your account, do you see on your account the books are actually purchased?
Customer: replied 1 year ago.

I have sussed it out and I am re imputing the books through my nook and that should solve my dilemma many thanks for your help

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