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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 39403
Experience:  Over 15 years of consulting to the IT industry
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I tried switching off and on - it did't work. The AOL system

Customer Question

Hi
I tried switching off and on - it did't work. The AOL system reports "connecting using TCP/IP" and then simply stops and I get a "connection failed" with the error code I have provided
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you provide more information please on the actual problem you are having?
Is it using AOL Desktop?
Customer: replied 2 years ago.

I've recorded my financial details twice. Not sure what is happening. My order code is 15576413-77

Expert:  Richard replied 2 years ago.
ok, the question has come through to me so this is ok
Can you provide more information please on the actual problem you are having?
Is it using AOL Desktop?
Customer: replied 2 years ago.

Yes AOL desktop. But I can't access the network with CHrome or IE either

Expert:  Richard replied 2 years ago.
Thanks
Can you tell me please if your connecting to the internet via Wireless or via a Wired connection?
And which version if windows you are using?
Customer: replied 2 years ago.

wireless

8.1

Expert:  Richard replied 2 years ago.
Thanks
Press the windows key + R and type in NCPA.cpl
Press enter
Right click on wireless network connection and select Connect.
Then click on your network and connect, entering the password ***** asked
Once done, does it then provide you internet?
Please let me know
Customer: replied 2 years ago.

No luck I'm afraid. Still not detecting router.

Expert:  Richard replied 2 years ago.
Thanks,
So it is not even seeing your wireless network when you did my steps?
Customer: replied 2 years ago.

the wireless icon appears on the bottom R corner of my screen so its detecting something. But it says "unidentified network. no internet access"

Expert:  Richard replied 2 years ago.
ok, but I wanted you to go and do the instructions I gave please
And tell me if when doing my steps you saw the wireless network
Its important please you do the steps and tell me.
Customer: replied 2 years ago.

I followed the steps and did see the talk talk network icon

Expert:  Richard replied 2 years ago.
Thank you
Click on it in my steps and click Disconnect
Then restart the computer
Then follow my steps again and this time click on it and click connect and then tell me please if you get internet.
Customer: replied 2 years ago.

did as you suggested - still no response - using your process the laptop can definitely detect the Talk talk network, but aol, chrome etc can't access it.

Expert:  Richard replied 2 years ago.
Thanks
Can you remove the power to the TalkTalk router and power off the laptop
Wait 5 minutes
Power on the TalkTalk router, wait 5 minutes then power on the Laptop and tell me if it now connects correctly please.