How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16400
Experience:  Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason Jones is online now

I cannot get a wireless broadband connection up on my lapt

Customer Question

I cannot get a wireless broadband connection up on my laptop
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.
Hello,
I am the person that will be helping you today.
If you plug the computer into the router or modem, can you get online? If so, may I remote into your system and setup the wireless connection for you?
I will be standing by.
Thank you,
Jason
Customer: replied 2 years ago.

I have connected via ethernet and am more than happy for you to remotely answer my question

Expert:  Jason Jones replied 2 years ago.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 25 and click the circle button to start the remote application.
Expert:  Jason Jones replied 2 years ago.
Are you having any problems with running that remote application after it is downloaded?
Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Expert:  Jason Jones replied 2 years ago.
I was disconnected. Are you still with me?
Expert:  Jason Jones replied 2 years ago.
All is now working.Thank you for your time and please, do not forget to rate my help on this page.- Jason
Expert:  Jason Jones replied 2 years ago.
I forgot to mention, but you have to rate me on this page or I will not be given any credit for my time. I look forward to your rating of my help on this page. Thank you