It looks like you are not there. When you are available, please reply back to continue. And/or please try the following fix:
- Please click on Start (which is the windows logo icon located near the lower left corner of the computer's screen), then click on All apps, then scroll down, then click on the item Windows Accessories, then click on Internet Explorer, then see if you can use your email in Internet Explorer program. (And/or in All apps), look for any program you use for you email previously.
- If that does not work, please click on the website below:
, then there, click on the option I forgot my password, then click on Next.
, then enter your hotmail email address in the first box.
, then enter the code as shown on the page in the box below
, then click on Next
, then continue to follow the instructions in order to reset your hotmail account password.
- And/or if you'd like to, you can go back to your previous windows 8 version: click on Starting, then there, click on Settings, then click on Update & security, then click on Recovery, then there, select the option to go back to your previous windows version.
Please let me know if there is still any issue. Thank you.