Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help youSir/Ma'am which was the previous operating sysetm installed in the PC?Is this windows 32 or 64 bit?Sincerely,John
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Windows 8.1 64 bit
May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=3d19f67a-3400-481b-9448-bf05289867b8 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.