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Pete
Pete, Computer Enthusiast
Category: Computer
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Experience:  Over 16 years of experience in the Electronics and IT industries.
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I have galaxy note 10.1 2014 edition. whilst in Tenerife my

Resolved Question:

I have galaxy note 10.1 2014 edition. whilst in Tenerife my wifi stopped scanning and showing available networks. I also appear to have lost recent photos and videos. What can I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Pete replied 1 year ago.
Hi there,Are your photos and videos saved on the device itself, or somewhere on the 'Cloud'?
Expert:  Pete replied 1 year ago.
What have you tried so far to get wifi working again?
Customer: replied 1 year ago.

Hi Pete

The photos and videos were saved on the device.

In Tenerife I rebooted a couple of times to no avail.

I had the device switched off as I flew home to England on Friday hoping that everything would be ok once I got home.

It is however as it was in Tenerife.

Expert:  Pete replied 1 year ago.
Ok, then you must take immediate steps to recover the lost photos and videos, by using recovery software. There are many software programs you can use. I would suggest initially trying http://www.recovery-android.com/recover-samsung-photo-video.html
Customer: replied 1 year ago.

How am I going to do this when the device will not find networks to connect to?

Expert:  Pete replied 1 year ago.
You need to install the recovery software on a computer and connect your device to it.
Customer: replied 1 year ago.

Done that. It found none of the photos or videos I was searching for, so lets forget that.

I need to get the wifi to turn on and find networks.The device is of no use to me without wifi.

Expert:  Pete replied 1 year ago.
Ok, then next you will need to back up any remaining data or photos that may still be on the device and then reset it to restore the wifi.
Expert:  Pete replied 1 year ago.
To reset the tablet, From the homescreen press the 'Menu' button.Press 'Settings'.Scroll down and tap 'Privacy'.Press 'Factory Data Reset'.Press 'Reset Phone'.
Customer: replied 1 year ago.

Done that. Wifi still not working.

Expert:  Pete replied 1 year ago.
Was it left out in open sunlight at all?
High temperatures can cause the delicate wireless components and other parts of the internal circuitry to fail.
If the reset completed successfully but the wifi still won't work, then the tablet has hardware fault and will need to be sent for repair.
Customer: replied 1 year ago.

No it was not left in open sunlight.

Thanks for your help.

I'll take it to a repair centre.

Expert:  Pete replied 1 year ago.
Ok, let me know if you need anything else at all. Best,Pete.
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