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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5487
Experience:  B.Sc. Computer Science with Honors
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My Kindle will not process a book order .What can I do ?

Customer Question

My Kindle will not process a book order .What can I do ?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.what is the error message you get when you try to purchase the ebook.
Customer: replied 1 year ago.

When I click on purchase , nothing happens. This happened last time and when beverly checked she said there were 7 orders for the same book waiting to be processed. I presume that I had tried to order the same book 7 times without sucess

Expert:  Michelle replied 1 year ago.
click here to login to amazon account
Expert:  Michelle replied 1 year ago.
login to your amazon account and try to clear your pending purchases
Expert:  Michelle replied 1 year ago.
after you have done that try to restart the kindle before you make a new purchase.