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Josh
Josh, Computer Enthusiast
Category: Computer
Satisfied Customers: 16043
Experience:  Expert for over 10 years
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My tablet comes on but wont work

Customer Question

my tablet comes on but wont work
Submitted: 1 year ago.
Category: Computer
Expert:  Josh replied 1 year ago.
Hi! What is the make/model of your tablet?
Customer: replied 1 year ago.

HANNSPREE. HANNSPAD10.1ins

Expert:  Josh replied 1 year ago.
How old is the tablet?
Customer: replied 1 year ago.

16 months old

Expert:  Josh replied 1 year ago.
What exactly does not work?
Customer: replied 1 year ago.

just the logo and thats all.

Expert:  Josh replied 1 year ago.
Please plug in the tablet and while it is plugged in, hold down the POWER BUTTON for a full 30 seconds until the tablet restarts. After the restart, try again.
Customer: replied 1 year ago.

done that. just showing two green squres

Expert:  Josh replied 1 year ago.
Unfortunately, it sounds like your tablet has hardware failure and would require a replacement. The bad news is that your tablet is outside of warranty so it would not be covered. I would suggest finding a local repair shop and have them give you a free estimate on the cost of repair to see if it is worth fixing the tablet or replacing it with a new one. If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

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