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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32164
Experience:  Over 15 years of consulting to the IT industry
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I have a humax foxtat-hd and I cannot access the recorder its

Resolved Question:

I have a humax foxtat-hd and I cannot access the recorder its telling me its full yet when I bring the video onto the screen I seem to have lost everything.tried re formatting only getting message hdd not formatting if I say yes nothing happens.can you help me?
(I think the grand kids have been pressing buttons)
thanks
roger
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
As the first step remove the power to the foxtat and wait 10 minutes (so disconnect it from the power socket)
Then connect the power, turn it on and tell me please if you still have the problem.
Customer: replied 1 year ago.

still no luck tv ok when I try to record an ongoing programme I am getting message

live.when I try to prerecord telling me there is no space available.got message hdd not formatting again pressed yes

Expert:  Richard replied 1 year ago.
and then it does not complete the formatting correct?
Customer: replied 1 year ago.

does not seem like it.but how would I know

Expert:  Richard replied 1 year ago.
it would say it is doing it
Expert:  Richard replied 1 year ago.
It is the internal hard drive that has faulted. A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it. I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service, that would be greatly appreciated. Thank you
Customer: replied 1 year ago.

thanks for your help,but the box is out of warranty.canyou recommend anything

Expert:  Richard replied 1 year ago.
For this device it is cheaper in the long run to purchase a replacement Roger, as the cost to repair will exceed the value of it plus you will only get a limited warranty on it.
I advise to purchase a replacement unit.
Customer: replied 1 year ago.

sorry to be a nuisance last question I promise

how do you rate the bt.option?

Expert:  Richard replied 1 year ago.
ask as many as you wishBy BT you mean Bluetooth?
Customer: replied 1 year ago.

no the british telecom box set up

Expert:  Richard replied 1 year ago.
Got it, no, keep away, in my opinion the Humax are the best, ***** ***** is a lot less then BT's
Customer: replied 1 year ago.

thanks again better go shopping then

Expert:  Richard replied 1 year ago.
your welcomePlease let me know if you need anything else, and please remember the service ratingThank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32164
Experience: Over 15 years of consulting to the IT industry
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