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Thank you, ***** ***** the top part of the document refer to people who use Exchange - as far as I'm aware I do not use Exchange. Account Settings in Outlook shows my e-mail account type as POP/SMTP.
I'm trying to follow the instructions, but Outlook says I need to contact my internet service provider who is not being very responsive.
Following my comments on 4 September at 17.21; I'm not making much progress, but I'm still persevering.
I've tried the process outlined above many times over the last few days and a few times today. It has eventually worked, by some stroke of good fortune, but I find the Microsoft methodology less than clear-cut.
Thank you for your help.