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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35319
Experience:  Over 15 years of consulting to the IT industry
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My soncant remember his email or password ***** Google he can't

Resolved Question:

My soncant remember his email or password ***** Google he can't use his Acer tablet till he's sign in to Google can u help
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Is he now busy setting up the Acer Tablet? Or it has a screen lock?
Customer: replied 1 year ago.

Hi it says to many attempts at pattern to UN lock

Expert:  Richard replied 1 year ago.
Thank youWhat model Acer is it please?
Customer: replied 1 year ago.

Iconia

Expert:  Richard replied 1 year ago.
Thanks Pat
We will have to reset the Tablet, it is going to remove all data and return it to new but it is the only way to remove the lock.
To do this
Power off the tablet completely
Press and hold the Volume up button, which is located closest to the touch screen lock switch.
With the Volume up button held, press and hold the Power button for 3 seconds then release it. Continue holding the Volume up button.
Once the tablet screen turns on, release the Volume up button.
On the Select Boot Mode screen, select [SD Image Update Mode]. Use the Volume up and Volume down keys to navigate through the menus and use the
Power button to select the desired option.
On the Android system recovery screen, select wipe data/factory reset.
When prompted to Confirm wipe of all user data, select Yes -- delete all user data.
On the Android system recovery screen, select reboot system now. Your data will be erased.
Your tablet will reboot and go to the Welcome screen. Follow the onscreen steps to setup your tablet.
It will then be usable again
Let me know the results please
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35319
Experience: Over 15 years of consulting to the IT industry
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