Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help youSir please specify the make and full model of the PC?Which was the previous operating system installed in the PC?Sincerely,John
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HP Pavilion dv6-3060sa Entertainment Notebook PC
Windows 7 previously installed, though I must say that audio was working after updating to Windows 10. It is since I reset Office 2013 that it stopped.
May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.
Please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=cf527109-53f6-40bf-931e-ee56930a2fae that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it.if it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.