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Freddy M.
Freddy M., IT Technician
Category: Computer
Satisfied Customers: 18398
Experience:  Years of experience.
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I HAVE UPGRADED MY COMPUTER TO WINDOWS 10 I AM UNABLE TO INSTALL

Resolved Question:

I HAVE UPGRADED MY COMPUTER TO WINDOWS 10 I AM UNABLE TO INSTALL MY
PRINTER ON TO WINDOWS 10 PRINTER IS PRO(###) ###-####CAN YOU HELP ME
Submitted: 2 years ago.
Category: Computer
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.
Did you check the windows 10 compatibility for it before upgrading? You gave 2 model numbers 200 and 5500 one would be a Lexmark and the other would be a Canon.
Which one is this?

Customer: replied 2 years ago.

LEXMARK 200 500

Expert:  Freddy M. replied 2 years ago.
Those are two different models as well, is it s prospect pro 200?
I am going to need to check if it is compatible with windows 10.
Customer: replied 2 years ago.

THE INFORMATION I GAVE YOU IS ALL I CAN GIVE YOU

Expert:  Freddy M. replied 2 years ago.
You gave me 2 different models twice, I need to know which it is. Is this it?
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Customer: replied 2 years ago.

SORRY I CAN NOT GIVE ANYMORE INFORMATION

CAN YOU HELP IF NOT SAY

Expert:  Freddy M. replied 2 years ago.
I just sent a picture of a printer, I can help once I know what model you have. Is the picture I just sent of your model?

Customer: replied 2 years ago.

that is the printer

Expert:  Freddy M. replied 2 years ago.
Thank you. Your model is a prospect pro 200. Unfortunately that model however is not compatible with windows 10 so you would not be able to install it. If you want to revert windows 10 back to your previous version I can help you do that but due to it being incompatible we would not be able to install this machine on 10. Let me know if you want help reverting. If you have any questions at all click on reply to expert and let me know. If not please don’t forget to leave a positive rating for my help - it is greatly appreciated. Please note you are rating me only not this site, windows or Lexmark.
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