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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1309
Experience:  MCSE, RHCE, IBM System X Server Certified
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I need a password ***** my acer laptop as it says enter unlock

Customer Question

i need a password ***** my acer laptop as it says enter unlock password(55460255) it was after i downloaded windows 10 maybe this will help?

Submitted: 2 years ago.
Category: Computer
Expert:  arsufi2002 replied 2 years ago.
Hi,My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected Note: You may only use the rating button when your issue got resolved...If you by change got disconnected from chat session, you may either check your mail or reload this page where its bookmarked
Customer: replied 2 years ago.

what is answer?

Expert:  arsufi2002 replied 2 years ago.
Its not clear on what stage it ask for password.Is it before booting or after booting Windows 10? My intention is to check where its locked out at BIOS or Windows
Expert:  arsufi2002 replied 2 years ago.
waiting for your reply
Expert:  arsufi2002 replied 2 years ago.
Are you there
Expert:  arsufi2002 replied 2 years ago.
let me know if you have trouble with chat session
Customer: replied 2 years ago.

it seems you are not getting my answers

Expert:  arsufi2002 replied 2 years ago.
I can see the message you send now
Expert:  arsufi2002 replied 2 years ago.
Would you please answer my queryIs it before booting or after booting Windows 10? My intention is to check where its locked out at BIOS or Windows
Expert:  arsufi2002 replied 2 years ago.
Did you get my question?
Customer: replied 2 years ago.

its when i reboot and hold down F2

Expert:  arsufi2002 replied 2 years ago.
That means its asking for BIOS password..BTW, what's the reason for holding F2 key
Customer: replied 2 years ago.

i tried everything else because i could not put my pin number in to log on ARE YOU THERE? I have to go out soon

Expert:  arsufi2002 replied 2 years ago.
What does this mean password(55460255)?
Customer: replied 2 years ago.

I am telling you what it says on my screen"Enter Unlock Password ***** 55460255)

thats why am on here

Expert:  arsufi2002 replied 2 years ago.
Try this code as Master Password40548891 Please update status
Customer: replied 2 years ago.

i put it in and now am on information on the set up utility page

Expert:  arsufi2002 replied 2 years ago.
I think you are in... Now Press F10 and Yes when prompted..
Customer: replied 2 years ago.

am back where i started still can't log on

Expert:  arsufi2002 replied 2 years ago.
ok Still asking for password?
Customer: replied 2 years ago.

no i am not on that now what u gave me worked but now am back on the log on screen but pin box not highlighted so i can't log on

Expert:  arsufi2002 replied 2 years ago.
Sorry, i can't follow where you are...Hope you rebooted machine.
Expert:  arsufi2002 replied 2 years ago.
Are you getting different screen or similar screen you got earlier.
Customer: replied 2 years ago.

no am on the log on page where you put your pin in

Expert:  arsufi2002 replied 2 years ago.
Can you enter same pin again and get into bios
Customer: replied 2 years ago.

no it's not highlited

Expert:  arsufi2002 replied 2 years ago.
type something press enter key 4 or 5 times
Customer: replied 2 years ago.

i can't type anything zero nothing ok

Expert:  arsufi2002 replied 2 years ago.
press enter key 4 or 5 times then.. If still no change, Turn off computer - unplug laptop battery for a min - press Laptop power button 2 or 3 times when battery is removed - Turn laptop on check for status
Expert:  arsufi2002 replied 2 years ago.
Are you there
Expert:  arsufi2002 replied 2 years ago.
Is it ok nowPlease reply
Customer: replied 2 years ago.

so i have to take the back off to get at battery?

Expert:  arsufi2002 replied 2 years ago.
yes.. Take battery out and wait a min . While battery is out press Laptop power button 2 or 3 times.. Insert battery back after a min and Turn on laptop Check status, if it asks for password, enter password ***** shared already Please reply
Customer: replied 2 years ago.

done it still asking for pin but can't put it in

Expert:  arsufi2002 replied 2 years ago.
press tab button
Customer: replied 2 years ago.

done, nothing happened

Expert:  arsufi2002 replied 2 years ago.
Is it something similar to earlier screen you worked
Customer: replied 2 years ago.

no, it's when you log on just as normal but will not let me put my pin in

Expert:  arsufi2002 replied 2 years ago.
press alt ctrl del key - Tap F2 key soon after rebootCheck what happens
Customer: replied 2 years ago.

when do i press alt ctrl del key when it's on ?

Expert:  arsufi2002 replied 2 years ago.
yes, while its on?This would reboot computer If it doesn't happen please do it manually. (Power off)
Customer: replied 2 years ago.

ok then then F2 when i reboot

Expert:  arsufi2002 replied 2 years ago.
yes
Customer: replied 2 years ago.

it says enter current password

Expert:  arsufi2002 replied 2 years ago.
check if you can enter key
Customer: replied 2 years ago.

entered key and on InsydeH20 setup Utility

Expert:  arsufi2002 replied 2 years ago.
ok fine..There is a section to clear MAster password, we have to do that..Can you tell me the options
Expert:  arsufi2002 replied 2 years ago.
or check if there is Security or BIOS Security Features section
Expert:  arsufi2002 replied 2 years ago.
2: Select Change Supervisor Password ***** press the ENTER key3: Enter current password ***** prompted then press enter key two times to set password ***** blank password4: A message will appear to apply changes. Press ENTER to continue5: Press the F10 key to save changes and restart the system
Expert:  arsufi2002 replied 2 years ago.
Check this time it asks for password
Customer: replied 2 years ago.

on security tab it says supervisor password *****: set

Customer: replied 2 years ago.

it says enter current password ***** enter new password ***** times

Expert:  arsufi2002 replied 2 years ago.
click set > Press Enter button two times to apply as blank password
Expert:  arsufi2002 replied 2 years ago.
Enter current password ***** prompted then press enter key two times to set password ***** blank password ***** above post
Customer: replied 2 years ago.

done

Expert:  arsufi2002 replied 2 years ago.
Press F10 key and press yes to restart computer
Customer: replied 2 years ago.

done same again can't login

Expert:  arsufi2002 replied 2 years ago.
Can you once again reboot computer and get into setup utility
Customer: replied 2 years ago.

ok

Expert:  arsufi2002 replied 2 years ago.
This time i want you to perform bios reset
Customer: replied 2 years ago.

ok am in how do i do it

Expert:  arsufi2002 replied 2 years ago.
When you are in, press F9 button, This loads BIOS default settings.Once its loaded, press F10 key to save setting and restart
Customer: replied 2 years ago.

done but still same can't login

Expert:  arsufi2002 replied 2 years ago.
Is it still asking for password
Customer: replied 2 years ago.

no it's not it's asking for pin number

Expert:  arsufi2002 replied 2 years ago.
what's the exact model of your laptop?
Customer: replied 2 years ago.

acer E5-771 series

Expert:  arsufi2002 replied 2 years ago.
Reboot computer, press F12 key and see if it shows devices like HDD, CD drive etc
Expert:  arsufi2002 replied 2 years ago.
If so, press select HDD and press enter key, check if it loads windows
Customer: replied 2 years ago.

no it just goes to login page

Expert:  arsufi2002 replied 2 years ago.
Pin number page
Expert:  arsufi2002 replied 2 years ago.
Do you mean on Pin number page
Customer: replied 2 years ago.

yes

Expert:  arsufi2002 replied 2 years ago.
I think at this point i must opt out to other experts to see if they have a suggestion on this.. I will contact you later if nobody replies.Thanks
Customer: replied 2 years ago.

what happens if nobody replies

Expert:  arsufi2002 replied 2 years ago.
i shall connect you. But iam sure somebody will catch you..You can go offline if nobody connects you at this moment. Any expert response will be informed through Emailor through this chat session
Expert:  arsufi2002 replied 2 years ago.
I shall opt out now
arsufi2002 and 4 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Hi what is happening

Expert:  arsufi2002 replied 2 years ago.
Hi, It seems nobody has come to assist you.. Let me know if you are still waiting for answer. If so, could you send a screen image of computer promoting for pin code..You can attach image on http://www.wikisend.com/Once attached please share the download link
Customer: replied 2 years ago.

i will take photo of screen and load it to this laptop ok?

Expert:  arsufi2002 replied 2 years ago.
yes..You can upload to http://www.wikisend.com/
Customer: replied 2 years ago.

do i sign up on wikisend

Expert:  arsufi2002 replied 2 years ago.
Nop, Click Browse > Attach file > Click Upload fileThen share Download link
Customer: replied 2 years ago.

ok still trying to upload photo sorry

Expert:  arsufi2002 replied 2 years ago.
ok, Take your time
Customer: replied 2 years ago.

thanx

Expert:  arsufi2002 replied 2 years ago.
Share me the download link when its done
Customer: replied 2 years ago.

keeps saying ...sorry, but an error occured when uploading

Expert:  arsufi2002 replied 2 years ago.
Update if password ***** appear again.Thanks
Customer: replied 2 years ago.

no password ***** just pin number screen

Expert:  arsufi2002 replied 2 years ago.
Do you think you are in Windows section
Customer: replied 2 years ago.

i am on logon page and can't logon as it won't let me put my pin in

Expert:  arsufi2002 replied 2 years ago.
Is it windows login page
Customer: replied 2 years ago.

yes

Expert:  arsufi2002 replied 2 years ago.
I see, i though its system BIOS asks for Pin Code
Expert:  arsufi2002 replied 2 years ago.
Are you chatting from another computer?
Customer: replied 2 years ago.

yes done that need to login now but not letting me can't put pin number in

Expert:  arsufi2002 replied 2 years ago.
So the answer to your question has given, am i right?(We unlocked BIOS password)
Customer: replied 2 years ago.

yes but this came up while i was trying to get logged in

Expert:  arsufi2002 replied 2 years ago.
Is there any option to skip this pin code rather to enter password
Customer: replied 2 years ago.

no

Expert:  arsufi2002 replied 2 years ago.
fine, what's your Windows login username
Customer: replied 2 years ago.
***@******.***/uk
Customer: replied 2 years ago.
***@******.***
Expert:  arsufi2002 replied 2 years ago.
Do you see sign in options under PIN box
Customer: replied 2 years ago.

yes but can't click on it

Expert:  arsufi2002 replied 2 years ago.
Check if tab button highlights, if so press enter key
Customer: replied 2 years ago.

it does not highlight

Expert:  arsufi2002 replied 2 years ago.
Does mouse button has any issue
Customer: replied 2 years ago.

don't think so

Expert:  arsufi2002 replied 2 years ago.
It is supposed to work...Can you restart computer and try once again (check if you can click on sign in options window )
Customer: replied 2 years ago.

i have done this a million times but i will do it again just for you

Expert:  arsufi2002 replied 2 years ago.
okay
Customer: replied 2 years ago.

done it not highlighting

Expert:  arsufi2002 replied 2 years ago.
able to click
Customer: replied 2 years ago.

it can click but nothing highlighting

Expert:  arsufi2002 replied 2 years ago.
When you click does it shows another box that helps to enter password
Customer: replied 2 years ago.

no does nothing

Expert:  arsufi2002 replied 2 years ago.
ok
Expert:  arsufi2002 replied 2 years ago.
If that's not working we have go for enabling administrator profile on this computer
Expert:  arsufi2002 replied 2 years ago.
For that, do you have windows installation disc
Expert:  arsufi2002 replied 2 years ago.
Are you there
Customer: replied 2 years ago.

no i don't have any disc

Expert:  arsufi2002 replied 2 years ago.
On that case, i request you to download offline password ***** tool from below linkhttp://mirror2.hs-esslingen.de/hirensbootcd.org/Hirens.BootCD.15.2.zip
Customer: replied 2 years ago.

i am using another laptop to chat to you

Expert:  arsufi2002 replied 2 years ago.
ok, Click Above link and download tool..After download, extract file and burn image file to disc
Customer: replied 2 years ago.

i have no disc

Expert:  arsufi2002 replied 2 years ago.
Is it downloading?
Customer: replied 2 years ago.

will i get disc out of shop and burn it to it

Expert:  arsufi2002 replied 2 years ago.
Do you have a pen drive
Expert:  arsufi2002 replied 2 years ago.
i mean USB drive
Customer: replied 2 years ago.

i have a memory stick think thats the same

Customer: replied 2 years ago.

says it will open in 50 mins

Expert:  arsufi2002 replied 2 years ago.
Hope it can be connected to Computer USB port
Expert:  arsufi2002 replied 2 years ago.
so what will open?
Expert:  arsufi2002 replied 2 years ago.
sorry, what opens in 50 min?
Customer: replied 2 years ago.

what you told me to download will open in 22 mins then i can download it

Expert:  arsufi2002 replied 2 years ago.
ok
Expert:  arsufi2002 replied 2 years ago.
Is it ok to continue troubleshooting on next day... Its very mid-night here. 1:50AM
Customer: replied 2 years ago.

ye i will download and we can carry on 2morro

Expert:  arsufi2002 replied 2 years ago.
ThanksBy that time if you get a blank, that would be better so that i will give full instruction here This is what you have to do.. Burn Image to disc1: Boot computer from Disc2: Once computer boot from disc you can see some options among them, Select Mini Windows Xp and press enter key . It will mini load xp3: From Desktop , Double click HBCDMenu icon from Desktop4: It opens program launcher window , there click Programs > Passwords / keys > Windows Login > NTPWEdit ( 2nd option )5: It opens the software and shows the profile names .Select Administrator > click Unlock(Note: You can also see your profile. Right click profile and click Reset password > Enter New password)6: click Save settingsNow reboot computer normally and see if you can login to administrator profile. From there you can reset your profileSee this link for video demonstrationPlease update status
Expert:  arsufi2002 replied 2 years ago.
If you find it difficult, leave it. We will do it together once i am back
Customer: replied 2 years ago.

ok

Expert:  arsufi2002 replied 2 years ago.
Hello,I am backAre you there
Customer: replied 2 years ago.

can you give me 15 mins pls

Expert:  arsufi2002 replied 2 years ago.
ok
Customer: replied 2 years ago.

am here

Customer: replied 2 years ago.

i downloaded it and don't know how to put it on my memory stick

Customer: replied 2 years ago.

are you there

Customer: replied 2 years ago.

hello

Expert:  arsufi2002 replied 2 years ago.
I am sorry, I had bad network connection yesterday
Expert:  arsufi2002 replied 2 years ago.
Just want to know whether you can click other options like Power icon, Ease of Access icons from Windows Login page..
Expert:  arsufi2002 replied 2 years ago.
You can see other items either on bottom left or right side of Windows Login screen
Expert:  arsufi2002 replied 2 years ago.
update statusThanks
Customer: replied 2 years ago.

nooo can,t see anything else

Customer: replied 2 years ago.

sorry about the extra zero's was on phone when i sent it and would not let me delete them

Customer: replied 2 years ago.

am going out now be back in about 2 hours hope you are on then thanx for all your help

Expert:  arsufi2002 replied 2 years ago.
ok
Customer: replied 2 years ago.

hi

Expert:  arsufi2002 replied 2 years ago.
Hi, Please double check if you can see any of the items marked in black box appear on your computer login screen
Expert:  arsufi2002 replied 2 years ago.
If so, click and see if it respondsThanks
Customer: replied 2 years ago.

can't click on anything nothing responding

Expert:  arsufi2002 replied 2 years ago.
That complicates issue...It means Mouse click is not responding any section.Do you think the touchpad used is having some trouble. If possible can you get a USB mouse and check statusThanks
Customer: replied 2 years ago.

i have been using usb mouse and it's just the same as my laptop mouse does nothing my laptop mouse is working anyway

Expert:  arsufi2002 replied 2 years ago.
I shall connect you today.. By the way, how would you shutdown computer on that stage. Will you forcefully do it?
Customer: replied 2 years ago.

yes i just press the on/off button

Expert:  arsufi2002 replied 2 years ago.
I suspect some issue with Operating System as you know its not such hard to login and even Windows is not responding to Mouse clicks.Do you have system backups?If so, we can go for refreshing/reinstalling OSThanks
Customer: replied 2 years ago.

no back up

Expert:  arsufi2002 replied 2 years ago.
Ok, Do you have a external drive to backup your files from computer
Customer: replied 2 years ago.

no I have nothing backed up unless it's internal

Expert:  arsufi2002 replied 2 years ago.
Usually windows brings a recovery mode when its forcefully powered off. Can you enter into that mode when system boots up
Customer: replied 2 years ago.

no can't do anything

Expert:  arsufi2002 replied 2 years ago.
Fine.. Then lets go for resetting Windows Please download windows 10 setup from below linkhttps://www.microsoft.com/en-in/software-download/windows10You may use a computer to download and run the toolProcedure:1: Download and run tool from above link2: Create software in iso format so that we can burn it to disc3: Once software is created we have burn it to discLet me know when its created
Customer: replied 2 years ago.

do i buy a disc as i have none

Customer: replied 2 years ago.

i could put it on my memory stick

Customer: replied 2 years ago.

i have downloaded tool 32-bit

Customer: replied 2 years ago.

but it's disapeared

Expert:  arsufi2002 replied 2 years ago.
I see Can you do that once again Please let me know if you want me to do that
Customer: replied 2 years ago.

hi i have done it, it says choose which media to use usb drive which i have connected to computer or iso file i think it's the flash drive is that true?

Expert:  arsufi2002 replied 2 years ago.
Sorry, do you have flash driveIf so, you can select that option and start downloading... Else you may choose iso so that we can burn it into disc
Customer: replied 2 years ago.

i am downloading to flash drive

Expert:  arsufi2002 replied 2 years ago.
ok
Customer: replied 2 years ago.

25 % done

Expert:  arsufi2002 replied 2 years ago.
ok
Customer: replied 2 years ago.

51% now sorry it must be late there

Customer: replied 2 years ago.

when it is downloaded do i take it out and put it in computer thats not working and then what?

Expert:  arsufi2002 replied 2 years ago.
yes, we have to boot computer using this flash drive..My intention is to perform a startup repair and see if it works, else we need to reinstall windows
Customer: replied 2 years ago.

do i put the flash drive in when computer is on or of?

Customer: replied 2 years ago.

it's 70% now

Customer: replied 2 years ago.

84%

Customer: replied 2 years ago.

95%

Customer: replied 2 years ago.

99%

Customer: replied 2 years ago.

creating windows media now

Customer: replied 2 years ago.

32%

Customer: replied 2 years ago.

50%

Customer: replied 2 years ago.

80%

Customer: replied 2 years ago.

it says it's ready

Customer: replied 2 years ago.

it says i need product key when installing it

Customer: replied 2 years ago.

thanx fiyaz i am in took a while but we got there in the end thanx again

Robert

Customer: replied 2 years ago.

do i always boot from flash drive or can i take it out and reboot as normal?

Customer: replied 2 years ago.

I have reloaded windows and when I reboot it asked me to go to windows or repair computer E.T.C I PUT USB CONNECTION ON TOP OF REBOOT LIST AND IT WORKED CAN I PUT WINDOWS ON TOP NOW SO IT WILL REBOOT NORMALLY sorry for capitals just noticed when I looked up from keyboard

Customer: replied 2 years ago.

I put windows on top of boot list and now it works

Expert:  arsufi2002 replied 2 years ago.
I am sorry for late response. Since my Time Zone is different I must sit late night to catch you and my days tiredness refuse to sit late night sometimes. That cause delay in my response, i am sorry.. Hi, Hope you can login to Windows now. You don't have to plug flash drive to boot Windows. You may remove it and see Windows loads normally without going to Boot Select Menu Thanks
Customer: replied 2 years ago.

how do i rate your service

Expert:  arsufi2002 replied 2 years ago.
Thanks for asking.. You rated me ok already.Am i supposed to get excellent rating from you. You may leave feedback here. That's allHave a Great Day..RegardsFiyaz
Customer: replied 2 years ago.

that was before you helped with my logging in problem which was excellent

Expert:  arsufi2002 replied 2 years ago.
Thanks for the feedback:)