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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I just installed windows 10 and now when I go to a website

Customer Question

hi, i just installed windows 10 and now when I go to a website and try to look at streaming videos etc I get a green screen, some footage which keeps on pixelating into green screen.
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.
Hello & Welcome to JustAnswer. May i connect with you remotely to check/troubleshoot the issue directly? Thanks
Customer: replied 1 year ago.

yes

Expert:  Kamil Anwar replied 1 year ago.
I sent request for remote service. Please accept it then follow steps here to connect with me.
Kamil Anwar and other Computer Specialists are ready to help you
Expert:  Kamil Anwar replied 1 year ago.
Click the link below and run/open the downloaded program:https://secure.logmeinrescue.com/R?i=2&Code=402055
Expert:  Kamil Anwar replied 1 year ago.
Please click the downloaded file called support-logmeinrescue; and open it.
Customer: replied 1 year ago.

I am trying to do that, but it seems to be taking some time. I will try again

Expert:  Kamil Anwar replied 1 year ago.
Did you open the downloaded file?
Customer: replied 1 year ago.

It gave me the option to save - not to open. I chose that and it seems to be still downloading

Expert:  Kamil Anwar replied 1 year ago.
Please try again: Here's a new link, click save then open downloads and run it.https://secure.logmeinrescue.com/R?i=2&Code=510610
Customer: replied 1 year ago.

Nothing has changed. The problem is still there

Customer: replied 1 year ago.

I have to go now. Can I get back in touch with you tomorrow?

Expert:  Kamil Anwar replied 1 year ago.
I may be offline tomorrow. Please leave me a message tomorrow and i will get back as soon as i can. Once i send in a reply; you will be notified by e-mail.