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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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Toshiba L350-277 won't start up. Blank screen and white cursor

Resolved Question:

Toshiba L350-277 won't start up. Blank screen and white cursor top left hand of screen
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you remove the battery and power cable from the Laptop.
Then hold the power button down for 60 seconds then release.
Put the battery back in, connect the power cable and turn it on and tell me if it now starts correctly.
Let me know the results please
Richard and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

seems to be working now

What was the problem ??

Expert:  Richard replied 1 year ago.
Perfect
It was the bios that had an issue vi a buildup of residue power, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you

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