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Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2467
Experience:  4 yrs of Hardware & Software Troubleshoot exp
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I still can't watch DVDs after several weeks of Windows 10

Resolved Question:

I still can't watch DVDs after several weeks of Windows 10
Submitted: 1 year ago.
Category: Computer
Expert:  Satchi replied 1 year ago.
Hi , Welcome to Justanswer.com Could you please explain the problem little more . Thanks,Satchi
Customer: replied 1 year ago.

Whenever I insert a DVD it does not run. There was no problem with Windows 7. The last time I contacted you I was told an upgrade was being prepared for Windows 10. However, as I said, nothing has happened.

Expert:  Satchi replied 1 year ago.
Okay . It is a data DVD or Video disk ?
Customer: replied 1 year ago.

Video

Expert:  Satchi replied 1 year ago.
It will be better and quick if I can access your computer remotely to fix the problem ..for that please follow the below steps Please open the below link URL in browser http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=4b4b6bd5-a3de-45a0-8f0e-39c03a084851and then click on I agree button .After that click on Download link to download a file and run it
Customer: replied 1 year ago.

Done

Expert:  Satchi replied 1 year ago.
I am not able see your screen Please try again
Expert:  Satchi replied 1 year ago.
You can rate our service now . Thanks Satchi
Customer: replied 1 year ago.

Some DVDs still won't play. Others are fine.

Expert:  Satchi replied 1 year ago.
What are the DVDs having problem ? Video or data ?
Customer: replied 1 year ago.

Sorry to keep you waiting. Been away. An unsuccessful example is "Some like it hot" (19590 (MGM special edition). Would you like me to put it into the F drive?

(Some time later) It looks as if I can in fact play all DVDs. It's just that some take much longer to start than others. This may have something to do with the length of the feature. It's a bit unnerving to be told to put a DVD into the drive when there already is one. That said, if I hold on the DVD will eventually start.

I can't help feeling this is a problem with Windows 10, not my pc.

Expert:  Satchi replied 1 year ago.
Try to open below link and click I agree button so I can check remotely again http://www.justanswer.com/remotedesktop/join.aspx?Session=07f8345e-2454-47d8-9473-96fb4572ad41
Customer: replied 1 year ago.

Done.

Expert:  Satchi replied 1 year ago.
Are you there now ?
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2467
Experience: 4 yrs of Hardware & Software Troubleshoot exp
Satchi and 6 other Computer Specialists are ready to help you
Expert:  Satchi replied 1 year ago.
The problem is fixed now ... You can rate it .. Thanks Satchi

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