How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Martin Your Own Question
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2721
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
74139101
Type Your Computer Question Here...
Martin is online now

I have Windows7 and am trying to upgrade to Windows10. It has

Customer Question

I have Windows7 and am trying to upgrade to Windows10. It has failed twice and I am getting the message 'Windows10 couldn't be installed-error code C1900101-40017. Can you help please?
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.
Are you contacting me from the computer in question now?
May I start a remote support session so I can troubleshoot the issue directly from your computer and get it working for you now?
Please reply using the box below.
Regards,
Martin
Martin and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

Yes

Expert:  Martin replied 1 year ago.
Thank you. From your computer click the following link:
Click Here
Then click Join your session -->
And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client
Let me know once you've done that or if you need additional steps.
Martin
Expert:  Martin replied 1 year ago.
There you go!
If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.
And if you're happy with the service I'm providing so far feel free to click on one of the 5 stars above followed by Finish as it would be greatly appreciated!
Remember you can continue replying to me until you've got all the information you need.
Regards,
Martin
Customer: replied 1 year ago.

Help! My computer is constantly freezing up.

Expert:  Martin replied 1 year ago.
From your computer click the following link:
Click Here
Then click Join your session -->
And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client
Let me know once you've done that or if you need additional steps.
Martin