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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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I have a Kodak printer - model ESP C315 - but am no longer

Resolved Question:

I have a Kodak printer - model ESP C315 - but am no longer able to print copies.
A display panel says "Software Communication error - code###-##-####
How can I resolve the problem, please?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me if your connecting to the printer via a cable or via wireless?
Please let me know.
Customer: replied 1 year ago.

Wireless

Expert:  Richard replied 1 year ago.
Thanks Brian
Can you remove the power to your wireless router and wait 10 minutes.
While waiting, power off the printer and the computer.
After 10 minute, power on the wireless router, then wait 5 minutes, power on the printer and then the computer and tell me please id it now prints please.
Richard and other Computer Specialists are ready to help you
Customer: replied 1 year ago.

Hi Richard,

I am pleased to say that normal service has been resumed.

Many thanks for your assistance.

Expert:  Richard replied 1 year ago.
Perfect Brian
If you would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you

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