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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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MY KINDLE PAPERWHITE WILL NOT CHARGE

Resolved Question:

MY KINDLE PAPERWHITE WILL NOT CHARGE
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and charge it.
Let me know the results please
Thank you
Richard and other Computer Specialists are ready to help you
Customer: replied 1 year ago.

ONE QUICK ORANGE FLASH AND THEN IT WENT OFF AGAIN

Expert:  Richard replied 1 year ago.
ok, now leave it connected to the charger for 15 minutes and then repeat the procedure again and tell me if it now starts please.
Customer: replied 1 year ago.

This time it was aquick green Flash and off again

Expert:  Richard replied 1 year ago.
Thanks
It is the internal mainboardthat has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.
I am really sorry about this and you are going to have to return the Kindle to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you

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