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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33875
Experience:  Over 15 years of consulting to the IT industry
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What more information do you require and how do I connect with

Resolved Question:

What more information do you require and how do I connect with you?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Sorry I do not see your actual question. Can you tell me what it is please?
Customer: replied 1 year ago.
My Samsung HTF4500 entertainment system is showing D.IN on start up. Neither the buttons or the remote works. I have tried to reboot and checked the cables but the error message immediately follows "hello". Jim
Expert:  Richard replied 1 year ago.
Thank youRemove the power to it and wait 10 minutes, then connect the power, power it on and tell me if it still gives the error please.
Customer: replied 1 year ago.
Hi Richard, I replied to the no reply address - my apologies. Earlier today I switched off for nearly an hour but on your advice I tried again at 14.30 - 14.45. Same result, the D.IN. message follows the hello switch on.Jim
Expert:  Richard replied 1 year ago.
No problem Jim, I did wonder where you went.
It confirms the problem though as there are only two causes and we have ruled the initial one out.
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to hard restart it.
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33875
Experience: Over 15 years of consulting to the IT industry
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