How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33844
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

I ran a program DesignaKnit 8 on Windows 7. When I updated

Resolved Question:

I ran a program DesignaKnit 8 on Windows 7. When I updated to Windows 10 I downloaded the DK8 for Windows 10. The download was 100% and was installed, but I cannot open it I just get the message 'not responding'. I have checked with McAfee remote assistance and the result was that the program was not being blocked.
Your help would be appreciated
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
To check, after installation, have you restarted the computer?
I just need to confirm this please.
Customer: replied 1 year ago.

I did restart the computer

Expert:  Richard replied 1 year ago.
Thanks Jean
Instead of double clicking on the icon to run it, right click on it and select properties.
Then click on the compatibility Tab and select windows 7 and at the bottom of the page there select run as administrator.
Click ok and then try to run the program
Let me know the results please
Customer: replied 1 year ago.

The DK8 page opened but was blank message 'not responding'

Expert:  Richard replied 1 year ago.
When you downloaded and applied the update for windows 10.
Did you do it exactly as specified in the instructions making sure if needed it was closed when you did it as indicated here?
https://www.softbyte.co.uk/designaknit8underwindows8or10.htm
Customer: replied 1 year ago.

I closed DK8, went to softbyte site and clicked download updates for Windows 10

Expert:  Richard replied 1 year ago.
ok, and when you downloaded it, what did you then do?
Customer: replied 1 year ago.

I chose the option 'run' the program installed, I allowed DK8 access, and rebooted when installation was completed

Expert:  Richard replied 1 year ago.
ok, can you go back to the downloaded file please (press the windows key + E and then click on downloads and it is there)
Then right click the file and select Run as administrator and run it this way.
Let it complete and when it has, restart and tell me if it now opens please.
Customer: replied 1 year ago.

Would not install.

Message: 'following file is in use and cannot be updated C:\Program Files (x86) DesignaKnit\dk8a.dll. Choose cancel to install this file on reboot. Also same with font ROOSMLN1.TTF.

The box at bottom of page said cancel but could not it had frozen

Expert:  Richard replied 1 year ago.
ok, restart the computer please and then do my instructionsLet me know the results please.
Customer: replied 1 year ago.

If I restart my computer how do I get back to you?

Expert:  Richard replied 1 year ago.
you return to this web page please and then post a message, just like you are doing now.You will have a link back here via emails we have sent to you.
Customer: replied 1 year ago.

Same as before DK8 'not responding'

Expert:  Richard replied 1 year ago.
ok, then you will have to do a reinstall.
Can you press the windows key + X and click on Control Panel
Then click on uninstall a program, click on DK8 and unsintall it.
then restart the computer
Reinstall DK8 and then apply the update again using the same procedure we did with the run as administrator.
Once done, tell me if it then runs please.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Let me know the results please
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33844
Experience: Over 15 years of consulting to the IT industry
Richard and 6 other Computer Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.

ID 210 773 451 Password *****

Expert:  Richard replied 1 year ago.
connecting now
Customer: replied 1 year ago.

The results were the same as before, blank DK8 window message 'not responding'

Expert:  Richard replied 1 year ago.
Ok, can I connect again please.
run teamviewer and give me the password
Customer: replied 1 year ago.

OK

Customer: replied 1 year ago.

ID 210 773 451 Password *****

Expert:  Richard replied 1 year ago.
thanks
Customer: replied 1 year ago.

Has my computer got stuck? It has been at the same setting for over an hour

Expert:  Richard replied 1 year ago.
No, it means there are lot of problems on the hard disk that windows is trying to fix.
It normally takes about 10 minutes but if there are lots of problems it can take even a few hours which is the case for you.
Let it complete please Jean as it needs to fix these issues.
Thank you
Customer: replied 1 year ago.

Hello Richard,

Is my computer ready now to try DK8?

I have received an email from Softbyte advising me to uninstall DK8

and download the complete version of Dk8. Is this the best way to go?

Expert:  Richard replied 1 year ago.
yes, do this please and tell me if it then runs please as we have now removed all corruption from the computer
Let me know the results please
Customer: replied 1 year ago.

can't uninstall DK8 gets to the ROOSMLN1.TTF file and freezes

Expert:  Richard replied 1 year ago.
Can you run Teamviewer please so I can connect and do this.Provide me the password ***** ID to connect please
Customer: replied 1 year ago.

210 773 451 7768

Expert:  Richard replied 1 year ago.
ok it says the program is not running
Please double check the ID and make sure it is still open.
Customer: replied 1 year ago.

210 773 451 6083

Expert:  Richard replied 1 year ago.
thanks.
Customer: replied 1 year ago.

2140

Expert:  Richard replied 1 year ago.
connecting.
Customer: replied 1 year ago.

Same result. I downloaded, chose run, allowed the program, and rebooted. 'not responding'.

Expert:  Richard replied 1 year ago.
this was the version they emailed to you correct Jean?
Customer: replied 1 year ago.

It was

Expert:  Richard replied 1 year ago.
ok, next step is a reinstall of windows.
Do you have data you need to keep on the computer?
Customer: replied 1 year ago.

No nothing of importance except photos

Expert:  Richard replied 1 year ago.
ok, can you copy the photos off the computer onto an external diskLet me know when you have please.
Customer: replied 1 year ago.

Finished copying all photos

Expert:  Richard replied 1 year ago.
ThanksRestart the computer and on the log in screen do not sign in, hold down the SHIFT button and with it held down, click the power icon and choose restart. Keep SHIFT held until it has restarted into a menu. Choose Troubleshoot, then Reset my PC. This returns the PC to new, so you can set it up again.Then install the programLet me know the results please
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33844
Experience: Over 15 years of consulting to the IT industry
Richard and 6 other Computer Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.