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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38522
Experience:  Over 15 years of consulting to the IT industry
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I have just changed over to windows 10 and I have lost my Hotmail

Customer Question

I have just changed over to windows 10 and I have lost my Hotmail account.
It will not accept my password. HELP.
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
To confirm, are you trying to sign into the computer itself?
Or you go online to www.hotmail.com and you are trying to sign into your account there?
Please let me know
Customer: replied 2 years ago.

I am able to sign into my computer and to receive emails on my lewisbarrington account but cannot use Hotmail neither can I access Hotmail online.My password ***** ***** acceted.

Expert:  Richard replied 2 years ago.
Thanks Michael
Then you will need to reset the password ***** use this new password ***** sign in.
To do this, click on my link below
https://account.live.com/resetpassword.aspx
Follow the process and reset the password.
When done then use this new password ***** sign into your account.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please
Richard and other Computer Specialists are ready to help you
Expert:  Richard replied 2 years ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 2 years ago.

627 355 732 password *****

Expert:  Richard replied 2 years ago.
connecting now