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When I click with the usual left mouse button nothing happens.
When I click with the right button I get a list of functions different to what I expect from the 'Start Button'.
I have not tried the windows key before. When I click it now i.e. whilst on this page, nothing happens.
The computer was built for me by my son and worked fine on Windows 7.
Yes, I am using the computer with the problem to communicate with you.
This computer was built for me by my son not bought from any one supplier.
Yes, try the remote option.
I am back. There doesn't seem to be any change to the operation of the 'start' button. I still do not have 'Edge' either.
Yes it did. I then rebooted it .
Yes. but only by using the 'right' click on the mouse.
Unfortunately no. He lives in another town several miles away.
Are you still there?
O.K. Wes. I am going for my meal but will keep checking for your answer.
I got as far as 'At the bottom of the (recovery) window...
but there is no highlighted text ?
Sorry. I have tried clicking on "If you are having problems" but nothing happens.
I have the time. I will put my meal in the microwave .
I don't have a Restore Point dated before this problem started.
I have tried all you suggest but can not get access to the DVD drive or USB drives. I am out of ideas as to how to progress the problem. I have given up for today. I will try to contact you via this media tomorrow to see if you have any further ideas.
I am in the process of downloading windows 10 to my lap top and burning it a disc. However I do not have access to my disc drive on the affected computer. Have you any suggestions?
Having managed to burn a disc from the downloaded Windows 10 I have also managed to set the DVD drive, in BIOS, to be the first boot device and have now got a working system, all be it without some of the programs I had downloaded.
Thank you for your much appreciated help. I have 'rated' your assistance as requested.
I have a new problem. I can not access my cd/dvd drive now. Any ideas?
Yes. I had not tried to access the cd/dvd drive until yesterday and have not been able to find out why.
The computer was built for me by my son from a variety of sources. It has worked without a problem up until I updated to windows 10.
Yes the drive 'opens' and spins up to speed ok, but when I try to get info. from the drive it says that it is unavailable.
Yes, I hadn't tried that as I am weary of making the situation worse.
As the computer has a problem finding the drive, will it not fail to uninstall/reinstall?
Thanks. I will try the uninstall/reinstall tomorrow as I have to go out now.
I will call again tomorrow and tell you how I got on. I guess it will have to be the afternoon here so that you have arrived in to work for the day?
That will be fine. Thanks.
I have tried all I can think of. Every thing I try says that the driver is up to date and working correctly. Can you do a remote access and see if I have missed something before I start searching for a new cd/dvd drive.?
Great. I will call you via this media at or about 1500 GMT.
I am ready when you are for the remote access.
Iam ready when you are for the remote access.
I am sorry Wes but I waited until 1800 local time for you to come back on the page we were using so did not see you answer here until a few moments ago.
I am ready to try again if you are.
Are you there Wes? I have been waiting since 1430 Local time to set up the remote access again.