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Dr. Bell
Dr. Bell, Computer Support Specialist
Category: Computer
Satisfied Customers: 110
Experience:  12 Years of hands on / in class experience w/ certifications. Most qualified technician in the area.
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Now on my 2nd Seagate External Hard drive under Windows

Customer Question

Hi
Now on my 2nd Seagate External Hard drive under Windows 10. Getting sound when USB plugged, but Device not recognised by my PC. Currently have a boop sound on speakers as a result of plugging in
Submitted: 1 year ago.
Category: Computer
Expert:  Dr. Bell replied 1 year ago.
Hello, how are you today?
Customer: replied 1 year ago.

Fine

Expert:  Dr. Bell replied 1 year ago.
Is this a problem that occurred after upgrading to windows 10? Or is this a new device you are trying for the first time?
Customer: replied 1 year ago.

New Device, now the 2nd External drive I've tried

Expert:  Dr. Bell replied 1 year ago.
Ok, so for clarity...you have tried two external drives, and neither of them have been recognized?
Expert:  Dr. Bell replied 1 year ago.
Also - are both of them Seagate drives, same model, or two different models?
Customer: replied 1 year ago.

Same model,

Expert:  Dr. Bell replied 1 year ago.
Ok, what is the model you are attempting to use?
Customer: replied 1 year ago.

Backup plus

Expert:  Dr. Bell replied 1 year ago.
Ok. Are you familiar with Device Manager in the Control Panel?
Customer: replied 1 year ago.

Sort of

Expert:  Dr. Bell replied 1 year ago.
Would you be interested in allowing me to assist you over a remote connection? It would allow you to share your screen with me. It would be much quicker in troubleshooting the issue. There is only a small additional fee ($5 USD) for this service. If not, we can continue working towards a solution over chat...
Expert:  Dr. Bell replied 1 year ago.
Also, did Windows 10 come installed on your computer, or did you recently upgrade to it?
Customer: replied 1 year ago.

Remote is fine. Upgraded to Win 10

Expert:  Dr. Bell replied 1 year ago.
Ok. I will send you the offer for remote support. We will be using an application called TeamViewer.
Customer: replied 1 year ago.

Already on pc

Expert:  Dr. Bell replied 1 year ago.
Ok great.
Dr. Bell, Computer Support Specialist
Category: Computer
Satisfied Customers: 110
Experience: 12 Years of hands on / in class experience w/ certifications. Most qualified technician in the area.
Dr. Bell and 4 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

332 899 185 5dw73g

Expert:  Dr. Bell replied 1 year ago.
Thanks again. Let me know if you need anything else. Have a great day. -Dr. Bell

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