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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37860
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My desktop has gone black except windows 7

Resolved Question:

My desktop has gone black except for icons windows 7
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hi,

I'm sorry about the issue. Are you currently able to use the computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

would like to work on the compuuter with you but I should not have started this so late Its midnight here Can we try in the morning

Expert:  Viet - Computer Tech replied 2 years ago.
It should only take a few minutes to fix, but yes, we can continue tomorrow morning also. Please reply back tomorrow at this web page to continue. Thank you.
Customer: replied 2 years ago.

its 10.57 am here-I can work on the computer now if you can help me stop the desktop being black. Lalage Green

Expert:  Viet - Computer Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=1a86cc33-be8a-448c-850a-4d3365dc584f

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Computer Tech and 2 other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 2 years ago.
Thank you; please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=1a86cc33-be8a-448c-850a-4d3365dc584f

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Computer Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.