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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1257
Experience:  MCSE, RHCE, IBM System X Server Certified
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Why can I not print from my laptop (which previously worked

Resolved Question:

why can I not print from my laptop (which previously worked fine) to my EPSON735A33 printer. I have recently uploaded windows 10 and the printer worked initially, then it stopped and then I managed to resolve the issue. It's gone again and I have tried everything (ensuring I'm up to date with drivers etc), but I cannot get it to work. My other devices are still printing ok although, unless I pdf the documents I am sending to the printer, they are loosing their formatting but they still print. Any ideas?
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.
Hi,My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected Note: You may only use the rating button when issue get resolved...If you by change got disconnected from chat session, you may either check your mail or reload this page where its bookmarked
Expert:  arsufi2002 replied 1 year ago.
How is the printer connected? (LAN/ USB)
Customer: replied 1 year ago.

OK so I can confirm that its WiFi

Expert:  arsufi2002 replied 1 year ago.
what's the printer ip address?
Customer: replied 1 year ago.

Would that be 192.168.1.254?

Customer: replied 1 year ago.

I'm not sure what an IP address looks like (sorry)

Expert:  arsufi2002 replied 1 year ago.
Can i have a remote session with your laptop as it helps to analyze issue easier
Expert:  arsufi2002 replied 1 year ago.
Please download and run this tool on your computerhttp://www.justanswer.com/remotedesktop/join.aspx?Session=2dce5fd1-40b5-4999-bb68-d913a7854ad5Procedure:1: Click Above link2: Click I Agree button3: Click Download4: Double click downloaded file to run
arsufi2002 and 4 other Computer Specialists are ready to help you
Expert:  arsufi2002 replied 1 year ago.
Please let me know if you have any trouble
Expert:  arsufi2002 replied 1 year ago.
Are you still there
Expert:  arsufi2002 replied 1 year ago.
Hello,I lost connection with you
Expert:  arsufi2002 replied 1 year ago.
Would you please add printer and see if it works now.. The printer ip is 192.168.1.68
Expert:  arsufi2002 replied 1 year ago.
Dear sir, Hope your issue has been resolved.. If you are satisfied, would you please rate my service before leaving the session.Regards,Fiyaz

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