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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5494
Experience:  B.Sc. Computer Science with Honors
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Laptop is dead or when eventually comes on says locked

Customer Question

laptop is dead or when eventually comes on says locked
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.What is the make and model number of the laptop, how old is it. Please explain the problem a bit more in detail.
Customer: replied 1 year ago.

X555LAXX290H bought 22May 2015. Won't open, just blank screen

Expert:  Michelle replied 1 year ago.
What is the brand name and the model number
Customer: replied 1 year ago.

X555LAXX290H bought 22 May 2015

Expert:  Michelle replied 1 year ago.
This is an Asus product.close the top flip upside down and check if it has a dettachable battery remove the battery from the laptop cover andlet me know once done.

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