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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37489
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have two e-mail addresses one operated through my server

Resolved Question:

I have two e-mail addresses one operated through my server Virginmedia and the other Google, i.e. gmail. I cannot get in to gmail and I don't think that an e-mail I tried to send via Virginmedia was successful this morning
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
I have a new laptop which was set up with Windows 10 by my technician
Expert:  Viet - Computer Tech replied 1 year ago.
Was email working fine previously yon the new laptop?
Can I connect remotely to your computer, so I can fix the issue directly on the computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
Yes it was working fine. I was doing well until I tried to order something on Saturday afternoon which was unsuccessful. I changed my password ***** have had trouble ever since. I am rather aged, 79, and jumped from Windows Vista to Windows 10 but consider myself fairly computer literate!!!
Expert:  Viet - Computer Tech replied 1 year ago.
Can I connect remotely to your computer, so I can troubleshoot the email issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Yes but am not sure what I have to do to allow this.
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=f078c9f6-b033-4400-a1fa-419616c866e0
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Computer Tech and 2 other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=f078c9f6-b033-4400-a1fa-419616c866e0, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom. Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Computer Tech replied 1 year ago.
Let's click on the website below:http://tinyurl.com/ok6lkht, then press at the same time the two keys Ctrl and J on the keyboard, then then Downloads windows should show up, then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Expert:  Viet - Computer Tech replied 1 year ago.
Is there any issue going to the website I've provided above?Are you able to sign in and use your VirginMedia email at the website http://www.virginmedia.com/?Are you able to sign in and use your Gmail email at the website http://www.gmail.com/?When you are available, please reply at the box below to continue troubleshooting. Thank you.

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