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Ask Wes Your Own Question

Wes
Wes, Consultant
Category: Computer
Satisfied Customers: 962
Experience:  Bachelor's Degree in Computer Science, 20+ years experience.
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Screen goes black

Customer Question

screen goes black
Submitted: 1 year ago.
Category: Computer
Expert:  Freddy M. replied 1 year ago.
Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. What model device is this and when does the screen go black?
Customer: replied 1 year ago.
Microsoft 10 Samsung monitor goes black when changing pages
Expert:  Freddy M. replied 1 year ago.
Changing what pages? Can you please give me a little more. Give me as much detail as you can on the problem.
Customer: replied 1 year ago.
just know clicking on sent to you
Expert:  Freddy M. replied 1 year ago.
I apologize but I need to opt out and open this to all experts.
Expert:  Wes replied 1 year ago.
Hi, I'll be taking over for Freddy. Can you give me the make and model of the computer, as well as the monitor? I've seen this problem with Windows 8, it usually is the result of a corrupt, incorrect, or buggy video driver.
Customer: replied 1 year ago.
looks like a Dell Vostro 220 monitor SyncMaster 2033
Customer: replied 1 year ago.
went black just before typing this
Expert:  Wes replied 1 year ago.
And Did you upgrade to windows 10 or was this a new computer with windows 10 installed?
Customer: replied 1 year ago.
upgrade to windows 10
Expert:  Wes replied 1 year ago.
And just to confirm, the problem only occurred once you went to 10 correct?
Customer: replied 1 year ago.
no happens all the time
Expert:  Wes replied 1 year ago.
so it happened in your old version of windows too?
Customer: replied 1 year ago.
on 10 no problem before 10
Customer: replied 1 year ago.
no no 8 ok no problem at all
Expert:  Wes replied 1 year ago.
oh okay. Alright, so since 10 is still pretty new, understand that it might be due to a bug in the drivers provided for your video card in which case the only fix would be to wait until Dell releases a new version. However, we can still rule some things out, but to do that I was wondering if you would be interested in a quote for a remote assistance session which will let me connect to your system and work on this while you watch (you can override control at any time).
Wes, Consultant
Category: Computer
Satisfied Customers: 962
Experience: Bachelor's Degree in Computer Science, 20+ years experience.
Wes and 4 other Computer Specialists are ready to help you
Expert:  Wes replied 1 year ago.
okay, please click on this https://www.fastsupport.com/106163029 and follow the prompts to get connected.
Expert:  Wes replied 1 year ago.
Are you still there? I'm not seeing any activity on the remote connection.
Expert:  Wes replied 1 year ago.
Looks like we got cut off, stop back here and I will give you another remote link.

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