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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35765
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I downloaded windows 10 today, and suddenly couldn't watch

Resolved Question:

Hi, I downloaded windows 10 today, and suddenly couldn't watch dvds on windows media player. I had a windows 10 tech support look at this and he said the current hp dvd drivers are not yet compatible with windows 10. do you have any suggestions?
kind regards
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,
I'm sorry about the issue. Is there any error or message?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
It says the dvd disk is empty
(in media player)
Customer: replied 1 year ago.
yes ok
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=e33fd1f0-cbc8-4ff2-be9c-a65da779c4ad
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35765
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Computer Tech and 5 other Computer Specialists are ready to help you
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=e33fd1f0-cbc8-4ff2-be9c-a65da779c4ad, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you; please click on the website below in order to connect with me remotely:http://www.justanswer.com/remotedesktop/join.aspx?Session=e33fd1f0-cbc8-4ff2-be9c-a65da779c4ad, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Computer Tech replied 1 year ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.
Customer: replied 1 year ago.
Hi. thank you for your efforts yesterday. However I'm not happy using this media player classic that you kindly installed, would much rather have had the previous, more modern version or not at all. I'm not really willing to pay more and would like to close my account (& potentially refund) but your website has taken me in circles trying to find theses options.
Expert:  Viet - Computer Tech replied 1 year ago.
You're welcome. I'm sorry, windows 10 is very new, so some things do not work or work well yet. I will continue to help you. You can try another free video playing program called VLC Player at the website below and see if you like it or not: http://www.videolan.org/vlc/index.html - Some other free video playing programs:DIVX: http://www.divx.com/enRealPlayer: http://www.real.com/iTunes: https://www.apple.com/itunes/download/ - If you still do not like it, and if you really need to go back to Windows Media Player, then you can reverse windows 10 upgrade. To do this: Click on Start (which is the windows logo icon at the lower left corner of the computer's screen), then click on Settings, then click on Update & security, then click on Recovery on the left, then there, click on the option to go back to your previous Windows version there. (You only have this option within 30 days of undoing Windows 10.) Please let me know. Thank you.
Customer: replied 1 year ago.
ok thank you.
Customer: replied 1 year ago.
I'll give these a try and get back to you.
Expert:  Viet - Computer Tech replied 1 year ago.
You're welcome. Please take your time, and if there is still any issue, please let me know. Thank you.
Customer: replied 1 year ago.
thank you for that vlc is awesome, not glitchy like media player classic. I'd like to purge media player classic from my computer and reset the auto play functions and just load the dvd 'manually' each time, whats the best way to go about this?
Expert:  Viet - Computer Tech replied 1 year ago.
You're welcome. Great. Right-click on the Start button (which is the Windows logo icon located at the bottom left of the computer's screen), then click on Control Panel), (or press at the same time the two keys Windows and R on the keyboard, then type control then click OK, then Control Panel will open), then click on Programs, then click on Program and Features, then uninstall Media play classic program there, then open Control Panel again, then click on Programs, then click on Default Programs, then click on Set your default programs, and then click on VLC media player on the left, then click on Set this program as default on the right, then open Control Panel again, then click on Programs, then click on Default Programs, then click on Change AutoPlay settings, then set all the options: movie, video, audio, to VLC player, then click OK at the bottom (if you do not want AutoPlay, select the option Do nothing or Ask me every time), and/or then uncheck the option Use AutoPlay for all media and devices at the top, then click OK.Thank you for your patience.
Customer: replied 1 year ago.
thanks again that was really easy. won't be asking for a refund and will give you a review. just to be clear- I haven't incurred extra charges continuing the conversation have I?
Expert:  Viet - Computer Tech replied 1 year ago.
You're welcome. That's correct; there is no additional charge. Thank you very much for your patience.
Customer: replied 1 year ago.
that's fine and I've written a review- a good one :). do you think hp will just update media player for windows 10 when it gets the chance?
Expert:  Viet - Computer Tech replied 1 year ago.
I'm not sure, but HP does not do it. Microsoft will roll out windows update for windows media player whenever available. Thank you

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