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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I have a six month old HP envy 27 desk top pc. Yesterday it

Customer Question

I have a six month old HP envy 27 desk top pc. Yesterday it crashed on me while working on some photographs. I have run all the on line recovery systems but none worked. What else can I do before I have to resort to resetting it to its factory settings and losing some of my recent work which does not appear when I went through file back up

Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.
Hello sir/madam, I would like to help you, please let me know when you are ready.