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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9796
Experience:  Computer specialist
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Kindle screen gone blank. what do I do?

Resolved Question:

Kindle screen gone blank. what do I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Pleaseconnect the charger to the kindle and After the device has completely turned off, press the power button to restart your Kindle>
Please let me know if this does not work for you, or if you need any other assistance.
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Thank you very much!
Customer: replied 1 year ago.
Kindle on charge. Have tried to turn on and screen still blank.
Expert:  Randy Computer Tech replied 1 year ago.
Okay, repeat this process a few times please. Charge the Kindle for 15 minutes, then hold the power switch for 20 seconds.
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