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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32050
Experience:  Over 15 years of consulting to the IT industry
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Have installed kindle update and now cannot get beyond cover

Resolved Question:

Have installed kindle update and now cannot get beyond cover pages of any publication. The listings are all clear in all categories, but when I try to go into the pages I get a black screen !,?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kindle and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Kindle and use it.
Let me know the results please
Thank you
Customer: replied 1 year ago.

This is not a kindle device but a 8inch tablet with a kindle app on it which is hosting all my books and newspapers.

Expert:  Richard replied 1 year ago.
ok thanks, ***** ***** the make and model of the Tablet please?
Customer: replied 1 year ago.

It is a Versus. 8 inch tablet touchtab8DC

Expert:  Richard replied 1 year ago.
Thank you
Can you go to Settings, Applications Manage
Press on the Kindle app and press Clear Data.
Then restart the Tablet, open the Kindle app, register again when it asks and tell me please if it now functions correct.
Thank you
Customer: replied 1 year ago.
Problems now intensify ,did as you suggested and cleared data re registered with Amazon .It did not recognize my password *****
I changed my password ***** successfully yet when I go back to register it doesn't ask for the new passwor . But just directs me to my emails on how to change my password. !!!
Expert:  Richard replied 1 year ago.
ok, looks like the App is corrupted.
Go to Settings, Applications Manager and press on the App and press uninstall.
Restart the Tablet
Install the app again from the App store and it should then allow you to register it.
Let me know the results please
Customer: replied 1 year ago.
Your advice was good mission accomplished!
Thank you so much for both your advice and your patience,I 'm more silver than surfer.sorry!
Expert:  Richard replied 1 year ago.
your most welcome!
It was the App that had an issue, and needed a reinstall. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 32050
Experience: Over 15 years of consulting to the IT industry
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