How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 6957
Experience:  Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
49766785
Type Your Computer Question Here...
Jess M. is online now

I have just paid downloaded SafeControl. However,

Customer Question

I have just paid for and downloaded SafeControl.
However, the licence key in the confirmation email is 'invalid'.
Your help will be appreciated
Malcolm
Submitted: 2 years ago.
Category: Computer
Expert:  Jess M. replied 2 years ago.
Hi Malcolm, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Can I remotely access your computer so that I can directly fix your license code issues with your purchased software while you watch?Please let me know by replying to me here so that I can help you further. A rating is only required when we are finished.Best regards,Jess
Customer: replied 2 years ago.

Yes

Expert:  Jess M. replied 2 years ago.
Thank you for your permission to do remote access. I will now send the formal additional service offer of remote access. Please accept it so that I can create our remote session. After accepting it, you will then receive the procedures to join me in the remote session.
Jess M. and other Computer Specialists are ready to help you
Customer: replied 2 years ago.

OK

Expert:  Jess M. replied 2 years ago.

Thank you for accepting my additional service offer of remote access so that I can help you directly in fixing your problem. For me to remote in, we need a remote access tool. Please follow the steps below to join me in the remote session.

 

1. Please click on this link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=416c9391-d324-4e5e-97f8-6b1867b0844f

2. In that page, please click on the green I Agree button
3. Then download the remote tool when prompted.
4. Run the downloaded remote tool to join me in the remote session. I will be waiting for you there.

Thank you. If you are stuck in any of the steps, please let me know so that I can help you further.

Best regards,
Jess