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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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Following your suggestion I updated my HP Pavilion Windows

Customer Question

Following your suggestion I updated my HP Pavilion Windows 7 to Windows 10, had trouble at first because it required a wired mouse, now sorted.
Wednesday morning computer fine and used for about 3 hours but since the afternoon I cannot get any contact, screen does not light up although the small light indicates it is working.
Please help, I need this machine to work the church finances
Thanks
Valerie Mullins
(sent from Tablet)
Submitted: 2 years ago.
Category: Computer
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.let me know the make and model of the computer you are having problem with.
Customer: replied 2 years ago.

This is HP pavilion Model No p6-2260ea

Expert:  Michelle replied 2 years ago.
turn off computer and unplug power cordkeep the ON button pressed for 10 secsplug in power cord and turn on pclet me know what screen you get
Customer: replied 2 years ago.

The hard drive sounds as though it is starting up but then nothing else happens, no scene appears

Expert:  Michelle replied 2 years ago.
does the initial hp logo appear or not even that
Customer: replied 2 years ago.

Not even that

Expert:  Michelle replied 2 years ago.
restart the computer and tap the f8 key while holding down the shift keylet me know if you get any menu
Customer: replied 2 years ago.

Nothing at all.

NB

I have to go out now and will be away for 4 hours

Val

Expert:  Michelle replied 2 years ago.
no problemswhenever you are back, unplug and replug the video cable that connects the pc to the monitor and check since we both are on different time zones..let me know when we can continue on this tomorrow
Customer: replied 2 years ago.

Sorry for delay, forgot it was week-end when I am never around my computer.

Just did as suggested but all I got was "monitor going to sleep"

Time in UK is 9.30 am, not sure time where you are but I will be around until 15.00 (3pm)

Expert:  Michelle replied 2 years ago.
i am online now let me know when you are ready.
Customer: replied 2 years ago.

ready

Expert:  Michelle replied 2 years ago.
Shut down the power of the computer and power it back on after 5 mins let me know what you see on the screen
Expert:  Michelle replied 2 years ago.

make sure the monitor video cable is connected fine.