How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Martin Your Own Question

Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2408
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
74139101
Type Your Computer Question Here...
Martin is online now

I purchased a Lenovo laptop April 18 2015 and yesterday unfortunately

Customer Question

I purchased a Lenovo laptop April 18 2015 and yesterday unfortunately left it plugged in overnight and now it is dead. I am aware of the battery warning and know it is my own fault for being careless. Have I lost this machine for ever, I hope not because I just love everything about it.
Shirley Le Beau ***@******.***
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.Sorry to hear you're having trouble with your computer.Leaving the computer plugged in should not be a problem, nowadays batteries stop charging when they reach a certain percentage. I myself have left mine plugged in for 5 years and it still works miraculously. (They usually only last 2 years).What happens if you pull the battery out, remove the charger from the socket, press and hold the power button for 30 seconds then put the battery back in and turn it back on?Please reply using the box below.Regards,Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2408
Experience: 10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
Martin and 3 other Computer Specialists are ready to help you
Customer: replied 1 year ago.

Thanks for your prompt reply. I have removed 7 tiny screws from base of laptop but cannot access the battery, Please advise how to slide battery out.

Thanks in advance, Shirley

Expert:  Martin replied 1 year ago.
Hello, welcome back!What model Lenovo is it?
Customer: replied 1 year ago.

The only model I can see on the laptop is Flex 10.

Shirley

Expert:  Martin replied 1 year ago.
Ok Shirley, I'll show you a video on how to remove all the screws you need to get to the battery, it's a pretty tricky laptop to disassemble, I believe it has 9 screws.Have a look here:https://www.youtube.com/watch?v=G99lrsh73tk
Customer: replied 1 year ago.

Video very helpful. Managed screws and removed back. Tried to slide out battery unsuccessfully. Tried most of yesterday, Have reluctantly decided I am too old and disillusioned to think I could repair it so will now try to save up enough money to call in an 'expert'. Thanks for your help.

Shirley

Expert:  Martin replied 1 year ago.
Aw, that's a real shame to hear! Perhaps if you take it into a computer shop they will be nice enough to remove it for you without charging you.One last thing you can try before taking it to a computer shop is to press and hold the power button for 30 seconds, let go, then try powering it back on.All the best!Martin
Customer: replied 1 year ago.

Dear Martin

Miracles happen. I haven't touched the Lenovo until 5 minutes ago since I last replied to you and suddenly it lit up like a Christmas tree. So many thanks for your patience and kindness.Embarassed

Expert:  Martin replied 1 year ago.

That's great! It was most likely stuck in hibernation and a battery discharge may have reset that for you.

So glad to hear you've got it working again!

Enjoy the rest of your weekend :)

Martin

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    151
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/MI/mikew4950/2011-12-26_1606_mikephoto2s.64x64.jpg MikeW's Avatar

    MikeW

    Computer Engineer

    Satisfied Customers:

    53
    32+ years Computer and Networking Experience
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.