How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9487
Experience:  Computer specialist
62741268
Type Your Computer Question Here...
Randy Computer Tech is online now

My kindle fire has stopped giving me access to the internet,

Resolved Question:

My kindle fire has stopped giving me access to the internet, although it tells me I am connected to BTWiFi. When I go into my network, it says "saved" and then changes to "authentification problem". What should I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Hi,
My name is***** will assist you.
I am sorry to hear that you are having this issue.
Try this please.
On your kindle, go to Settings.
2. Select Wi-Fi from the menu.
3. Ensure Wireless Networking switch is in the on position.
A list of networks will appear. You may have to wait a moment as your Kindle
detects networks in range. If your network doesn't appear tap the tick box next to ***** off and on to refresh the list.
4. Tap the name of your home network. On the screen prompting you to
enter a password, select Forget.
The power the Kindle off. Then power back on and try connecting to the WiFi network again.
Please let me know if you need any other assistance.
Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.
Thank you very much!
Customer: replied 1 year ago.
Not working. I did as you advised and was asked to log into BT but it isn't accepting my password, which, admittedly, my not be correct. What do I do now?
Customer: replied 1 year ago.
Please respond
Expert:  Randy Computer Tech replied 1 year ago.
On the Hub 2.0, the network name (SSID) and wireless key is printed on a label on the back of the Hub, the SSID is BTHomeHub2-______ and the wireless key is for example > 1234abcdef.
Expert:  Randy Computer Tech replied 1 year ago.
were you able to find that info on the label okay?
Customer: replied 1 year ago.
I have re-added my network with security and password ***** stil getting authentication problem response.
Expert:  Randy Computer Tech replied 1 year ago.
okay, what is the password ***** you are entering on the kindle fire?
Expert:  Randy Computer Tech replied 1 year ago.
does it have capital letters?
Customer: replied 1 year ago.
Yes it is PMPE4ZFW
Expert:  Randy Computer Tech replied 1 year ago.
okay, do you Tap the Shift key (up arrow) for uppercase letters.
Expert:  Randy Computer Tech replied 1 year ago.
Please let me know if you need any other assistance.Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.Thank you very much!
Customer: replied 1 year ago.
No success still, I'm afraid, Randy. Really at my wit's end!I have tried deleting other networks in case there are too many on the system. But that doesn't seem to work either......Elizabeth
Expert:  Randy Computer Tech replied 1 year ago.
I am sorry to hear that. This sounds like you are having trouble with the password for some reason. I can get that corrected fire you with a remote screen connect session. Let me know if you want to do that.
Customer: replied 1 year ago.
Yes....but will that cost me??
Expert:  Randy Computer Tech replied 1 year ago.
No. I can do it for you at no extra cost.
Customer: replied 1 year ago.
Yes please!!!
Expert:  Randy Computer Tech replied 1 year ago.
Okay, I will send
you the remote link.
Customer: replied 1 year ago.
Please do.
Expert:  Randy Computer Tech replied 1 year ago.
Please click on this link and allow the remote program to rum> http://www.justanswer.com/remotedesktop/join.aspx?Session=ceeb51fb-5a41-4f86-bc35-123fc76f86ea
Expert:  Randy Computer Tech replied 1 year ago.
I had to reboot your computer, please let me know if it does not reconnect to our remote session. Thank you.
Customer: replied 1 year ago.
It has shut diwn sbd is now starting up again.
Expert:  Randy Computer Tech replied 1 year ago.
ok,
Expert:  Randy Computer Tech replied 1 year ago.
The computer screen was frozen on our remote screen connect session, I am back with you now.I will check on the password ***** for you.
Expert:  Randy Computer Tech replied 1 year ago.
I have resolved the issue via screen connect remote session.
Please let me know if you need any other assistance.
Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.
Thank you very much!
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9487
Experience: Computer specialist
Randy Computer Tech and 7 other Computer Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.