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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35419
Experience:  Over 15 years of consulting to the IT industry
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My computer was working on Saturday, my inlaws stopped by on

Resolved Question:

My computer was working on Saturday, my inlaws stopped by on Sunday they put my wireless code and password ***** their tablet to show us some vidios. Now my computer does not work at all, not even powers up. What could be the cause. thanks
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you please remove the power cord to the computer and then hold the power button in for 60 seconds then release.
Then connect the power cable, and try to turn the computer on.
Let me know the results please
Customer: replied 1 year ago.

I am at work, my wife has tried that and nothing seems to happen

Expert:  Richard replied 1 year ago.
Does she hear any fans at all Alan when she did my instructions?
Customer: replied 1 year ago.

She says she did not hear anything, a tiny green light come on above the switch

Expert:  Richard replied 1 year ago.
Thanks
It is the power supply on the motherboard that has faulted.
The main one on the computer is ok else you get no green light which confirms this
It had nothing to do with the inlaws, was just a coincidence.
I am really sorry about this and you are going to have to return the computer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35419
Experience: Over 15 years of consulting to the IT industry
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