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Jess M.
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 6585
Experience:  Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
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I am using windows live mail but can not remember my password

Resolved Question:

I am using windows live mail but can not remember my password ***** is saved in my computer, how do I find out what it is and can I change it?
Submitted: 1 year ago.
Category: Computer
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.Are you using Windows XP, Vista, 7, 8 or 10?Based on your problem description, your email is still working in your Windows Live Mail program and the password ***** ***** or remembered. The problem is, you want to know what exactly is this password. Is this correct?If yes, then there are ways and tools to be used to reveal such remembered password.Can I remotely access your computer so that I can directly help you in revealing this remembered password ***** your email account while you watch? Remote access is an optional additional service offer with a minimal one-time flat fee ($15) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Customer: replied 1 year ago.
I am using windows 10
my email is still working and the reason I need to find the password ***** ***** I can receive emails on my phone, do you still need remote access for this?
Expert:  Jess M. replied 1 year ago.
Thank you for writing back with that information. Remote access is just an option if you want me to do all the steps for you. But if you want me to just outline the process for you, then we can proceed in that way.Since the password ***** ***** by Windows Live Mail, the stored password ***** ***** and encrypted so it is impossible to reveal the password ***** using some tools.In your case, the tool required is a legitimate tool but it may be blocked or deleted by your antivirus software as a false-positive. That is, your AV software thinks it is a threat. So the very first step for you is to turn OFF your antivirus software temporarily. Please tell me when done.
Customer: replied 1 year ago.
Done
Expert:  Jess M. replied 1 year ago.
Thank you.Now, you need to download a free tool. This is safe as I have used this several times with my clients as well to dig and reveal stored passwords.Here is the link:http://www.nirsoft.net/utils/mailpv.htmlIn that page, scroll to the bottom and under the Feedback section you will see the download link. Please download from the top or first link to get the ZIP version of the tool. This is good since you just need to EXTRACT the contents of the ZIP file and run the tool, named "mailpv.exe" and you do not need to install it. After downloading the ZIP file, extract the 3 items there and run the mailpv.exe file and you shall see the saved passwords.I hope that helped.Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.Thank you!Best regards,Jess
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 6585
Experience: Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
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