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Richard
Richard, Computer Support Specialist
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Experience:  Over 15 years of consulting to the IT industry
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Search help in Excel - Mac, get no results, whatever words

Resolved Question:

Search help in Excel - Mac, get no results, whatever words I search for ... how access help?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me which version of Excel you are using please?
Thank you
Customer: replied 1 year ago.
Hello
It's Excel 2008 for Mac 12.3.6 (130206)
Expert:  Richard replied 1 year ago.
Thanks
When you open Help, do you see anything at all? EG: Topic ect?
Customer: replied 1 year ago.
Yes. Ad for new Office, Search/topics box. Search - result = 0 topics found.
Hopefully screenshot attached.
Expert:  Richard replied 1 year ago.
Are you searching within your actual excel file or within Help in Excel?
As your screenshot shows only the excel workbook
Customer: replied 1 year ago.
I wasn't sure the screenshot would work as a security message came up and I think removed the Help window. It's definitely Excel Help - from the top bar.
Expert:  Richard replied 1 year ago.
ok, so it is searching within the actual Excel Help right? Not within your excel workbook?
Customer: replied 1 year ago.
YES that's what I said!
Expert:  Richard replied 1 year ago.
ok, its just the screen shot showed nothing with the help... so not sure why you posted it.
But do the following please
Quit all Microsoft Office for Mac applications.
Open Finder
On the Go menu, click Home.
Open Library.
Note: To display this folder, hold down the OPTION key while you click the Go menu.
Open the Preferences folder. Click View, click Arrange by, and then select Name.
Look for a file that is named com.microsoft.Excel.plist.
If you locate the file, drag the file to the desktop.
Then start Excel, and check whether the problem still occurs.
If you still have the problem
On the Go menu, click Home.
Open Library.
Open the Preferences folder.
Open the Microsoft Folder.
Look for a file that is named com.microsoft.Excel.prefs.plist.
Then check whether the problem still occurs.
Let me know the results please
Customer: replied 1 year ago.
Fantastic - it worked!
Many thanks. Before I rate you one quick question - do I leave that file on the desktop for ever now?
Mary
Expert:  Richard replied 1 year ago.
No, you can send it to the trash Mary, its not needed anymore.
All the best!
Richard
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