How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 34021
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

Search help in Excel - Mac, get no results, whatever words

Resolved Question:

Search help in Excel - Mac, get no results, whatever words I search for ... how access help?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me which version of Excel you are using please?
Thank you
Customer: replied 1 year ago.
Hello
It's Excel 2008 for Mac 12.3.6 (130206)
Expert:  Richard replied 1 year ago.
Thanks
When you open Help, do you see anything at all? EG: Topic ect?
Customer: replied 1 year ago.
Yes. Ad for new Office, Search/topics box. Search - result = 0 topics found.
Hopefully screenshot attached.
Expert:  Richard replied 1 year ago.
Are you searching within your actual excel file or within Help in Excel?
As your screenshot shows only the excel workbook
Customer: replied 1 year ago.
I wasn't sure the screenshot would work as a security message came up and I think removed the Help window. It's definitely Excel Help - from the top bar.
Expert:  Richard replied 1 year ago.
ok, so it is searching within the actual Excel Help right? Not within your excel workbook?
Customer: replied 1 year ago.
YES that's what I said!
Expert:  Richard replied 1 year ago.
ok, its just the screen shot showed nothing with the help... so not sure why you posted it.
But do the following please
Quit all Microsoft Office for Mac applications.
Open Finder
On the Go menu, click Home.
Open Library.
Note: To display this folder, hold down the OPTION key while you click the Go menu.
Open the Preferences folder. Click View, click Arrange by, and then select Name.
Look for a file that is named com.microsoft.Excel.plist.
If you locate the file, drag the file to the desktop.
Then start Excel, and check whether the problem still occurs.
If you still have the problem
On the Go menu, click Home.
Open Library.
Open the Preferences folder.
Open the Microsoft Folder.
Look for a file that is named com.microsoft.Excel.prefs.plist.
Then check whether the problem still occurs.
Let me know the results please
Customer: replied 1 year ago.
Fantastic - it worked!
Many thanks. Before I rate you one quick question - do I leave that file on the desktop for ever now?
Mary
Expert:  Richard replied 1 year ago.
No, you can send it to the trash Mary, its not needed anymore.
All the best!
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 34021
Experience: Over 15 years of consulting to the IT industry
Richard and 6 other Computer Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.