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Mike the Mac Medic
Mike the Mac Medic, Consultant
Category: Computer
Satisfied Customers: 8990
Experience:  Over 20 years experience with Apple/Windows desktop publishing, design, troubleshooting
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I have downloaded windows 10 and now my printer doesn't work

Resolved Question:

I have downloaded windows 10 and now my printer doesn't work and I also cannot play DVD's
Submitted: 1 year ago.
Category: Computer
Expert:  Mike the Mac Medic replied 1 year ago.
Go here and choose Drivers & Downloads then your operating system to download the Windows 10 driver:http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&infoType=Overview&oid=26322
Expert:  Mike the Mac Medic replied 1 year ago.
See here to play DVDs again: http://www.pcworld.com/article/2953724/windows/how-to-play-dvds-in-windows-10-for-free.html
Customer: replied 1 year ago.
Hi, thks got the DVD working but still no luck with the printer. I have downloaded the new driver from Epson but printer still not printing. Any further ideas please? Thk you
Expert:  Mike the Mac Medic replied 1 year ago.
Unplug the printer from power for a few minutes then plug it back in go to Settings / Devices is your printer listed there?
Customer: replied 1 year ago.
Yes it is .....
Expert:  Mike the Mac Medic replied 1 year ago.
Select it and then Remove Device. Then Add Device and add it back then try to print
Customer: replied 1 year ago.
Hmmm the pc cannot find the printer? I have rebooted, still no joy! Tried "find printer by other options" and " my printer is a little older. Help me find it" nothing is found.
Expert:  Mike the Mac Medic replied 1 year ago.
Is it plugged in by USB?
Customer: replied 1 year ago.
Yes it is.....
Expert:  Mike the Mac Medic replied 1 year ago.
Try a different port.
Customer: replied 1 year ago.
There is only the one USB port. Which is working as I have checked it by charging my iPod up earlier.
Expert:  Mike the Mac Medic replied 1 year ago.
Are you sure you installed the right driver is that Windows 32 or 64 bit? http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=26322&infoType=Downloads&platform=OSF_W_8-64
Customer: replied 1 year ago.
I selected 64 bit, how can I check which version I have downloaded?
Expert:  Mike the Mac Medic replied 1 year ago.
Just do it again.
Expert:  Mike the Mac Medic replied 1 year ago.
Sorry actually Windows 10 drivers for this product are installed automatically when you power-on and connect your printer to your Windows 10 computer.
Customer: replied 1 year ago.
Ok just discovered that, so what can I try next please?
Expert:  Mike the Mac Medic replied 1 year ago.
Go to programs and uninstall any Epson drivers
Customer: replied 1 year ago.
Ok uninstalled Epsom printer software
Expert:  Mike the Mac Medic replied 1 year ago.
Ok now restart the computer and turn off the printer then turn on printer and try to add it in Settings
Customer: replied 1 year ago.
No printer found.....
Expert:  Mike the Mac Medic replied 1 year ago.
OK I would say the printer is defective at this point. You might try another USB cord.
Customer: replied 1 year ago.
Ok, will have to get one and come back to you another time, thks for your help so far...
Expert:  Mike the Mac Medic replied 1 year ago.
Ok good luck. If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Keep in mind you can always come back to this page at any time regarding this question. If we solved your problem, giving me high marks on the survey and / or bonuses are also GREATLY appreciated. Thanks!!
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