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Martin, Network Engineer
Category: Computer
Satisfied Customers: 2743
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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I purchased a copy of office Home & Student2013 it was supposed

Customer Question

I purchased a copy of office Home & Student2013
it was supposed to be installed by the supplier
I could not find it to start with
I downloaded it again
I found the exe files and deleted them
I downloaded it again
I installed it
when I tried to activate it
I was informed the activation key had been used and I could not used again
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.
Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.Sorry to hear you're having trouble with your computer.We will need to clear the product key completely and load it up again so you don't get the error.May I start a remote session so we can work on the problem together from your computer?Please reply using the box below.Regards,Martin
Martin and 5 other Computer Specialists are ready to help you
Expert:  Martin replied 1 year ago.

Thank you. From your computer click the following link:

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.


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