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Dan
Dan, Network Administrator
Category: Computer
Satisfied Customers: 1564
Experience:  25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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Ive lost everything on my laptop, message says no bootable

Resolved Question:

Ive lost everything on my laptop, message says no bootable device -- Please restart system please help urgent

Submitted: 1 year ago.
Category: Computer
Expert:  Dan replied 1 year ago.
Hello and thank you for your question, I look forward to assisting you today. Can you tell me please what operating system you are running?
Customer: replied 1 year ago.

im not sure..EasyNote Packard Bell v2.01 CPU B960 @ 2.20GHz

Expert:  Dan replied 1 year ago.
I presume then it is probably Windows. Is there any way you can find out what version it is?
Customer: replied 1 year ago.

8.1

Expert:  Dan replied 1 year ago.
Okay, now make sure you don't have a CD/DVD in the drive when you are trying to start the computer.
Customer: replied 1 year ago.

I dont have a CD/DVD at all bought this second hand was running 8.1 the updated to windows 10 now I have this mess.

Expert:  Dan replied 1 year ago.
Did you get any recovery discs with it?
Customer: replied 1 year ago.

No nothing....please tell me how to fix this.

Expert:  Dan replied 1 year ago.
This will not be a quick fix so I will need a little time to research it please.
Customer: replied 1 year ago.

I have a menu - menu bar has Main....Security.....Boot...Exit....and nothing works....Is your advice £28.00 if more I cannot afford it!!

Expert:  Dan replied 1 year ago.
Don't worry about the fee. I accept and work for what you offer and nothing extra.
Customer: replied 1 year ago.

I am worried...and totally stuck...

Expert:  Dan replied 1 year ago.
Okay there are a couple of things we will need to try. The first is to restart the computer and begin tapping the F8 key about once per second as the computer is starting. Let me know if a menu pops up on the screen. This is going to be trial and error so bare with me.
Customer: replied 1 year ago.

I cannot restart computer i have boot manager screen if I do contrl alt delete F2 then im into Insydeh20 Setup Utility and then i get a message Network Boot-IPV4: B8-88-E3-5B-A9-1E boot failed, or restart system i dont know how to.

Expert:  Dan replied 1 year ago.
Okay you don't want that. This time, restart and hold down the alt key while tapping the F10 key and see if you can get to a recovery menu.
Customer: replied 1 year ago.

Im getting a boot Option Menu this says checking media and then failed....

Expert:  Dan replied 1 year ago.
Does it give you any selections to pick from?
Customer: replied 1 year ago.

Yes seven options in boot mode...This laptop im using to answer you is overheating...

Expert:  Dan replied 1 year ago.
What are the options please?
Customer: replied 1 year ago.

A message on screen it says inacessible boot device, now another message diagnosing your PC, its now restting this PC its at 8%. What does this mean??

Expert:  Dan replied 1 year ago.
Well it sounds like you got into the restore mode that I was trying to get you into. If that is what it is doing, you should have Windows 8 back when it is complete.
Customer: replied 1 year ago.

I had windows 8.1 then updated to windows 10. Its still sitting on 8%, does this mean when it gets to 100% its sorted. Id rather go back to packardbell factory settings and start again, but don't know how. Is that all the help you can give??

Expert:  Dan replied 1 year ago.
If this is in fact the factory restore, it will take you back to what was installed on the computer when it was new. If it was Windows 8, 8.1 will eventually download and install from Microsoft. If 8.1 was originally installed, that is what will be restored as well as the original Packard Bell settings.
Customer: replied 1 year ago.

Okay thanks Dan

Regards Carmen

Expert:  Dan replied 1 year ago.
I'll be available to you if you need further assistance, so don't hesitate.
Customer: replied 1 year ago.

I'll just let this run and hopefully its okay. Ive been at this all day, panic over.

Expert:  Dan replied 1 year ago.
I understand. If by chance this fails, don't panic as there are other options available we can try.
Customer: replied 1 year ago.

Its only at 52% so slow.

Expert:  Dan replied 1 year ago.
Yep, but normal!
Customer: replied 1 year ago.

Its now installing windows....

Expert:  Dan replied 1 year ago.
That is typical factory recovery.
Customer: replied 1 year ago.

Is that me sorted now??

Expert:  Dan replied 1 year ago.
Sorted?
Expert:  Dan replied 1 year ago.
Not sure what the question is?
Customer: replied 1 year ago.

I mean once windows has installed will my PC run okay??

Expert:  Dan replied 1 year ago.
It should. The first thing I would suggest would be to run Windows updates and let it install all of the latest software.
Customer: replied 1 year ago.

I can't get in it wont accept my password...

Expert:  Dan replied 1 year ago.
Did you try leaving it blank?
Customer: replied 1 year ago.

Yes

Expert:  Dan replied 1 year ago.
Is this Windows asking for a password ***** is the password ***** popping up before Windows starts?
Customer: replied 1 year ago.

Popping up before it starts...

Expert:  Dan replied 1 year ago.
If you are seeing a password ***** before the Windows splash screen starts, that is the BIOS password ***** can be difficult to break. Did you purchase this from a private party?
Customer: replied 1 year ago.

No. I have the windows screen with my name on it and requesting a password...

Expert:  Dan replied 1 year ago.
Okay, well at least that can be broken with a little effort. Give me a minute please.
Customer: replied 1 year ago.

Okay

Expert:  Dan replied 1 year ago.
Okay, you can go to this LINK and follow the instructions to download free software to reset your password, or I can give you another link you can purchase a CD from that is all ready to go. Check the link first and read through the instructions before you decide.
Customer: replied 1 year ago.

Okay thanks Dan ill leave it there as im getting nowhere

Expert:  Dan replied 1 year ago.
Well let me know if you want to try to proceed with resetting the password. I would suggest you take a breath for today and try again later on.
Dan, Network Administrator
Category: Computer
Satisfied Customers: 1564
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Dan and 5 other Computer Specialists are ready to help you
Expert:  Dan replied 1 year ago.

In case you want to go this route, here is another LINK.

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