How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

My kindle Wi-Fi network is locked and I have forgotten my

Customer Question

My kindle Wi-Fi network is locked and I have forgotten my password.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Exactly where on the Kindle is it asking for your password? Is it to unlock the screen and use the Kindle?
Or to connect to your wifi network?
Please let me know.
Customer: replied 1 year ago.
I have no Wi-Fi connection. my network name is ***** ***** a password
Expert:  Richard replied 1 year ago.
Thanks, ***** ***** is the wifi password.
No problem, we can get this.
First, do you have a windows computer already connected to your wifi network?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Thanks,
Richard
Richard and 6 other Computer Specialists are ready to help you
Expert:  Richard replied 1 year ago.
Thank you
Can you go to www.teamviewer.com
Click on Download for Free
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
Thank you
Customer: replied 1 year ago.
ID ALBERTA Password *****
Expert:  Richard replied 1 year ago.
ok, the ID is a 9 digit number, I need you please to carefully follow the instructions I gave, so I can get the correct ID and Password *****
Customer: replied 1 year ago.
ALBERTA
hawkeye2310
Expert:  Richard replied 1 year ago.
ok, your still not following the instructions I am giving you....

We will try something more simpler that may work for you, but if you do not pay attention to my messages, it won't work, so please take the time and CAREFULLY READ MY MESSAGES.

Click this link

http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=745ecbc0-6b09-47cb-801c-52c9d34ba60c

Click I Agree and run the file that is downloaded.

Related Computer Questions