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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33890
Experience:  Over 15 years of consulting to the IT industry
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I have bought a second hand Galaxy s 8" Tablet. 1. It comes

Customer Question

I have bought a second hand Galaxy s 8" Tablet.
1. It comes up with some of the instructions in German
2. I have connected to my home network, but the icon still shows a lock.
3. i would like to remove the requirement for the use of my pin each time I switch on.
As you can see, I am an (ancient) novice and would appreciate some help.
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
You do not have any of your personal data on it yet correct?
Customer: replied 1 year ago.
What do you need ?
Expert:  Richard replied 1 year ago.
An answer to my question please...
I will repeat it again
You do not have any of your personal data on it yet correct?
Customer: replied 1 year ago.
Apart from my name - no
Customer: replied 1 year ago.
I have no further persona data on it
Customer: replied 1 year ago.
Can you give me ten minutes, I have something personal to deal with?
Expert:  Richard replied 1 year ago.
Thank you
Are will want to factory reset the Tablet. This will return it to new so you can set it up for your own use, choosing the language ect. By default it should also no have a screen lock.
To do the reset
Turn off your tablet by holding the Power key.
Now press and hold Volume Up + Home button + Power button.
After few seconds you will see Recovery mode menu.
From this menu choose option "wipe data / factory reset" using Volume buttons to scroll and Power button to confirm your choice.
Next select option "Yes -- delete all user data".
Then accept option "reboot system now".
Once done, you can then setup the device for use.
Let me know the results please
Thank you
Customer: replied 1 year ago.
I seem to be getting somewhere but now i have a screen in ? Cyrilic script -Greek ?
Expert:  Richard replied 1 year ago.
I am not sure what screen you are referring to as it would not be in greek when you do my instructions.
Make sure the Tablet is completely off before doing my instructions.
So not just the screen is off but actually powered off
Best way is to hold the power button for 60 seconds then release to get to this.
Customer: replied 1 year ago.
that doesn't work., but the "Greek" equivalent "Power Off" comes up and I have turned the tab off.
Following your instructions for a second time takes me back to Greek/ turkish
Expert:  Richard replied 1 year ago.
What does it exactly say? Please type it out here.
Customer: replied 1 year ago.
Third time lucky - I'm at the Reboot system now stage
Customer: replied 1 year ago.
Nope! Back to "greek"
Expert:  Richard replied 1 year ago.
I need you please to type this "Greek" here
Customer: replied 1 year ago.
I have no caracters on my keyboard which match the first three bu from the 4th:
rapck Backwards n
Customer: replied 1 year ago.
Following the arrow on the bottom, it seems to want my chip inserting.
Do I do so ?
Customer: replied 1 year ago.
Sorry Richard, all screens are now in Greek
Expert:  Richard replied 1 year ago.
I dont really understand the message you sent me sorry, but if you got to the recovery menu once then this happened, its starting to point to a memory issue on the device else we would have reset it by now.
You can still start it normally correct? Its just in another language.
Customer: replied 1 year ago.
Yes. The only thing I have done without your instruction is remove my old chip , switch off and restart as per your advice.
I now have a rebooted tablet in a completely strange (to me) language.
Customer: replied 1 year ago.
I'll switch off and start again
Expert:  Richard replied 1 year ago.
ok, my instructions will work, that I initially gave for resetting the Tablet.
They can just be a little tricky to do, but can you go back and try to do them please.
I repeated them below again.
Turn off your tablet by holding the Power key.
Now press and hold Volume Up + Home button + Power button.
After few seconds you will see Recovery mode menu.
From this menu choose option "wipe data / factory reset" using Volume buttons to scroll and Power button to confirm your choice.
Next select option "Yes -- delete all user data".
Then accept option "reboot system now".
Once done, you can then setup the device for use.
Let me know the results please
Customer: replied 1 year ago.
No good I'm back to Greek
Expert:  Richard replied 1 year ago.
I don't think its greek your looking at but a memory dump as my instructions work 100%.
Can you get the Tablet started?
Customer: replied 1 year ago.
Trying for 3rd time, Have got language menu and changed to English -that's better.
Am inserting Sim Card
I appear to be in ! My wi fi is showing with a lock
Expert:  Richard replied 1 year ago.
ok, this is good.
Your wifi shows with a lock as its protected, this is normal.
You do not know how to connect to the wifi because you forgot the password?
Customer: replied 1 year ago.
Must go - please leave me any further instructions
I have the password, but do not wish to have to use it every time I switch on
Customer: replied 1 year ago.
Many thanks for your help - and patience.
Expert:  Richard replied 1 year ago.
Ok, go to Settings, Security, Screen Lock and you can turn this off here.
I have marked the question to close so any issue let me know
and can you please now rate my service by clicking one of the stars or smiley faces then submit
Thank you
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 33890
Experience: Over 15 years of consulting to the IT industry
Richard and 2 other Computer Specialists are ready to help you
Customer: replied 1 year ago.
Sorry Richard, Wifi is still locked.
I cannot find "security" to follow your instructions, so I am unable to get to screen lock
Customer: replied 1 year ago.
OK Richard , Ihave found "Security " under the "General" heading, but none of the applications give me a way to unlock the Wi Fi so I am unable to use it.
I have spent hours trying different combinations and Passwords . I'm getting very frustrated !Please help in simple terms, giving me every step.
Customer: replied 1 year ago.
There is no screen lock that I can see.
Expert:  Richard replied 1 year ago.
You need to enter the same password ***** you saw on the computer.
That's the password ***** use on the wifi on the Tablet.
This is why we went and found it so it can be used on the computer.
Customer: replied 1 year ago.
Sorry Richard, I do not - did not see any password ***** the computer.I have an "Admin P/word" for my bt hub. A"Wireless Key" for my BT hub and a "Wireless network / SSID" for the BT Hub.I also have my sim P/word . I've tried them all without success.Which password ***** you think I saw on the computer ?

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